Job Description

Hotel Operations Manager
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented team at the four-star
Under the inspiring leadership of our General Manager, Scott Weatherup you will support the Hotel Management Team in the effective and efficient running of the Hotel, supporting our teams to deliver an exceptional standard of service to our guests. You will have the opportunity to develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop and grow in your career, and offer an extensive range of
The successful candidate can expect to work a variety of shifts, 35 hours per week (excluding breaks), five shifts out of seven including weekends.
The salary for this full-time position is 33,000 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits can be found .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About the role
To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.)
To provide input into the preparation of annual budgets, agreeing and implementing the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the hotel; ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
To ensure the fabric, fixtures and equipment of the premises are properly maintained and presented, both inside and out, with the highest standards of cleanliness and housekeeping.
To partner with the Group Sales and Marketing teams to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity.
To understand the implications and knock -n effects of development activity on other areas of the business and so work towards business success.
To identify where resource effort should be placed in order to deliver long term goals and priorities.
To ensure quality standards and procedures are fully implemented and regularly reviewed through out the hotel, and that formal and informal feedback is used to ensure continual improvement.
To find ways and work with other functions to improve customer service delivered by the team.
To keep customer service on the agenda, communicating customer service data so that people can see improvements in customer service.
To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.
To create and promote opportunities to develop and enhance effective working relationships within the hotel, the Group and externally.
To maintain and strengthen the Group's commitment to having a well presented, well trained and efficient workforce that reflects and affirms the diversity of the community.
To liaise with and utilise the support of suppliers and other external contacts as appropriate.
To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain market position.
To ensure an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health, Safety, Fire, Hygiene, Security and other statutory requirements.
Any other duties as required by the General Manager
About You
You will have previous senior hotel management experience gained across a range of departments.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria

• Right to Work in the United Kingdom
• Excellent communication, numeracy and IT skills
• Excellent customer care experience
• Previous Senior Hotel Management experience
• Ability to motivate, coach/mentor staff & managers
• Smart well-groomed appearance
• Exceptional attention to detail
• Work well under pressure and be a team player
• Educated to GCSE Standard or the equivalent with grades A-C in English and

Desired Criteria

• Hold a third level qualification

Skills you'll need

• Hospitality
• Bar Service
• Exceptional Customer Service Skills
• Supervisory Skills

Skills Required