Job Description

AG Hotels Group is seeking an experienced, confident, and highly motivated individual to take on the role of

Hotel Operations Manager

at our newly acquired Hotel

The Galleon Hotel, Hull

.

This will be a challenging and rewarding role, ideal for a dynamic leader with a strong track record in hotel operations. We are looking for a self-driven individual with exceptional leadership skills to oversee and optimize daily operations, ensuring efficiency and an exceptional guest experience.

As the Hotel Operations Manager, you will be responsible for managing all aspects of hotel operations, from staff management and guest services to financial performance and strategic planning. The ideal candidate will be ready to face new challenges and thrive in a fast-paced environment.

Key Responsibilities

1. Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies

2. Work in conjunction with the Cluster General Manager/ Regional Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

3. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

4. Meeting budgets and KPIs, daily financial reconciliation and reporting to the management

5. Preparing staff rotas, training, mentoring staff and coordinating staff appraisals

6. Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention

7. Ensuring hotel statutory compliances are kept up to date

8. Implement a focused property maintenance programme along with the central support development team

9. Delivering an exceptional guest experience

11. Any other reasonable work as request by the management

Key Skills

1. Minimum 5 years of hotel operations experience across all departments - FOH, F&B and Housekeeping.

2. Self- starter, multi- tasker and well organized

3. A hands-on approach to managing with effective leadership skills

4. Fluent in MS Office including Excel, word and PowerPoint

5. Willing to work a flexible schedule including evenings, weekends, and bank holidays.

6. Food hygiene and health and safety knowledge

7. Excellent communication skills, both written & verbal

8. Passion for hospitality & possess the drive to constantly deliver top-class customer service

9. Experience with budget and finance

Job Types: Full-time, Permanent

Pay: 36,000.00 per year

Benefits:

Employee discount Referral programme
Application question(s):

Which PMS Systems have you worked on?
Experience:

* Hotel Operations: 5 years (required)