Job Description

Pay:

12.75-16.02 per hour

Job description:

Join Our Hotel Reception Dream Team at Cwrt Bleddyn Spa, Hotel & Events Centre

Escape the ordinary--immerse yourself in the magic of the Usk Valley at Cwrt Bleddyn. As part of our Front of House team, you'll help craft unforgettable moments in a setting where history, luxury and natural beauty collide.

Why You'll Love Working Here

Breath-taking Location

: Rolling Welsh hills and snap-worthy views of the River Usk.

Holistic Wellbeing

: Spa discounts, complimentary fitness classes and staff mindfulness sessions.

Gastronomic Playground

: Taste-test menu creations, learn from our head chef and watch your foodie passions flourish.

Career Growth

: Structured training, mentorship and pathways into management roles, events or spa roles.

Vibrant Culture

: Team socials, birthday treats and a warm, family-feel atmosphere.

Your Role: Reception Team Member - Guest Experience Specialist

As a key member of our Reception team, you will be the first point of contact for our guests, setting the tone for a memorable and seamless stay. Your role is central to ensuring each guest feels genuinely welcomed, cared for, and valued throughout their visit.

Key Responsibilities

Guest Welcome and Departure

Deliver a warm, professional welcome to every guest upon arrival. Ensure smooth check-in procedures, including restaurant, spa, and event bookings. At departure, provide a courteous and thoughtful farewell that reflects the quality of their experience.

Front Desk Operations

Manage incoming enquiries and bookings across multiple channels--including OTA platforms, email, phone, and web--ensuring accuracy, responsiveness, and a consistently high standard of service.

Guest Engagement and Support

Serve as the central point of contact during the guest's stay, offering knowledgeable guidance on hotel amenities, local attractions, and special requests. Proactively support guests with dietary needs, leisure club access, and celebration arrangements.

Interdepartmental Coordination

Liaise effectively with the Restaurant, Kitchen, Events, and Spa teams to ensure guest expectations are exceeded with precision and flair. Support the delivery of timely, well-presented food, drink, and event experiences.

Presentation and Ambience

Maintain immaculate front-of-house areas, from the external Piazza to the Reception Foyer, ensuring a welcoming and polished environment at all times.

Billing and Transactions

Process guest payments and billing with accuracy and professionalism, demonstrating confidence with financial procedures and attention to detail.

Would you like help crafting the person specification or aligning this with your brand's tone of voice and values?

What We're Looking For

A passion for hospitality with at least 6 months' experience in a fast-paced Hotel reception. A naturally friendly demeanour and superb communication skills. Strong time-management in busy environments - you thrive under pressure. Eagerness to learn new skills. A collaborative spirit who loves teamwork and continuous improvement.
Perks & Benefits

Generous Staff Discount

: 40% off dining, spa treatments and overnight stays.

Free Meals

: Daily hot lunch prepared by our in-house chefs.

Flexible Scheduling

: Work-life balance with shift swaps and time-off trade options.

Training & Certification

: Food safety, cocktail masterclasses and customer service workshops.

Local Partnerships

: Discounts at nearby attractions--cycle trails, galleries, artisan shops.
Ready to Make Moments That Matter?

Send your CV and a sentence on your favourite spa treatment or signature dish to generalmanager@cwrtbleddyn.co.uk by midnight on 18th August 2025 .

Early applications encouraged!

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Not quite the perfect fit for Front of House?

Explore roles in Spa Therapy, Events Coordination, Housekeeping and Kitchen Support

Job Types: Full-time, Part-time, Permanent, Apprenticeship

Additional pay:

Bonus scheme Loyalty bonus Tips
Benefits:

Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking Gym membership On-site gym On-site parking Paid volunteer time Referral programme
Schedule:

10 hour shift 8 hour shift Day shift Holidays Night shift Overtime Weekend availability
Ability to commute/relocate:

Usk NP15: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Language:

English (required) Welsh (preferred)
Work authorisation:

United Kingdom (required)
Location:

Usk NP15 (preferred)
Work Location: In person

Application deadline: 18/08/2025

Expected start date: 05/09/2025

Job Types: Full-time, Permanent

Pay: 12.21-18.02 per hour

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking
Physical Setting:

Hotel
Work days:

Holidays Monday to Friday Weekend availability
Ability to commute/relocate:

Usk NP15: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you the ability and experience at answering the phone with confidence, clarity, and with a smile in your voice
Experience:

Customer Facing Service: 1 year (required)
Language:

English (required) Welsh (preferred)
Work Location: In person

Application deadline: 11/08/2025
Reference ID: Reception 040825
Expected start date: 25/08/2025