Job Description

Job Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests, and it requires excellent communication skills, attention to detail, and a passion for hospitality.

Duties

Greet guests upon arrival with a warm and friendly welcome. Check guests in and out efficiently while ensuring all necessary information is collected accurately. Handle guest inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction. Manage phone calls with excellent phone etiquette, providing information about the hotel's services and amenities. Maintain an organised reception area, ensuring it is tidy and presentable at all times. Assist with reservations, cancellations, and modifications as needed. Collaborate with other hotel departments to ensure seamless guest experiences. Provide local information and recommendations to enhance guests' stays.

Qualifications

Previous experience in a hotel or customer service role is preferred but not essential. Multilingual or bilingual skills are highly desirable to cater to our diverse clientele. Strong guest services orientation with a commitment to delivering exceptional hospitality. Excellent phone etiquette and communication skills, both verbal and written. Ability to work well under pressure in a fast-paced environment while maintaining attention to detail. Proficient in using computer systems for reservations and guest management. A positive attitude, professionalism, and the ability to work as part of a team are essential attributes for success in this role.
Join us as we strive to provide outstanding service in the hospitality industry!

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Expected hours: 30 - 35 per week

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount
Schedule:

Weekend availability
Work Location: In person

Reference ID: Receptionist