Job Description

Job Overview

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a passion for hospitality, and the ability to manage various tasks efficiently. Bilingual or multilingual candidates are particularly encouraged to apply, as they will enhance our guest services.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanour. Manage check-in and check-out processes efficiently while ensuring accuracy in guest information. Handle reservations, cancellations, and modifications using the hotel management system. Address guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain a clean and organised reception area to create a welcoming environment. Respond to phone calls with professional phone etiquette, assisting callers with their needs or directing them appropriately. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Process payments and maintain accurate records of transactions. Assist in resolving any guest complaints or issues promptly and effectively.

Experience

Previous experience in a hotel or hospitality environment is preferred but not mandatory. Strong customer service skills with the ability to engage positively with guests from diverse backgrounds. Bilingual or multilingual abilities are highly advantageous for effective communication with guests. Proficiency in using hotel management software or similar systems is beneficial. Excellent organisational skills and attention to detail are essential for managing multiple tasks simultaneously.
Join us in creating memorable experiences for our guests while working in a dynamic and supportive environment!

Job Types: Full-time, Part-time

Pay: 12.21-13.50 per hour

Expected hours: No more than 16 per week

Schedule:

Day shift
Work Location: In person