Job Description

Job Ref:

YTL2159

Branch:

The Gainsborough Bath Spa

Location:

Gainsborough Bath Spa, Bath

Salary/Benefits:

12.21 per hour plus service charge

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 shifts per week, including weekends

Hours per week:

40 hours

Posted date:

25/08/2025

Closing date:

08/10/2025

The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian facades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience.

The Role of a Hotel Receptionist

Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.



The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.



Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will benefit from previous hotel experience using Opera.

Our Top Ten Benefits

28 days' holiday rising to 33 with length of service. (Including bank holidays)

Recognition of positive contributions aligned with our company values

Investment into your career with our Hospitality Apprentice programmes

Investment into your learning and development with the Digital Learning and courses

Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.

Interactive health and wellbeing platform

Health Care cash plan benefits package

Contributing to your future with the Pension scheme

Complimentary passes to use the Thermae Bath Spa

500 referral fee if you recommend someone to work for us

YTL Hotels

The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.



Every day, our stars craft inspired experiences to accomplish our culture of service excellence.



Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.


Originally built in the 1800s, The Gainsborough Bath Spa occupies two Grade II Listed buildings with distinguished Georgian and Victorian facades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a five-star, relaxing experience.