Job Description

Edgar Townhouse is a small business in Bath.

We are looking for a well-presented receptionist with a friendly positive attitude.

Exceptional customer service when dealing with guests is a must.

You will also need to be on call for a limited number of days a year

You must be able walk or drive to the hotel with 15 minutes when you are on call in the evening from 7pm to 7.30am.

This is to assist guests in checking in in and be the fire marshal.

This would on average for just 2 days a month.

The emergency cover is required to cover the managers holiday or sickness.. You will be paid an additional amount for this.

The employee that we are seeking is to start as soon as possible following the appropriate training.

We require the candidate to be well presented, with very acceptable spoken and written English skills.

The Edgar Townhouse is an independently owned bed and breakfast town house situated in Bath city Centre. We have 18 bedrooms.

Food provided breakfast when working a morning shift

11.5 hours per week

Sunday 8am to 7.30pm 11.5 hours

Our philosophy is to put the guest(s) at the heart of all we do and offer, ensuring that they acknowledge that we are working together as a team, to create a warm, and genuinely friendly place to stay. The candidate will welcome people from all over the world to stay with us.

We would like you to have the confidence to be able to ensure that our guests enjoy an exemplary visit to Bath with the desire that they boast of the care extended towards them whilst staying with us.

Once settled in, we are looking for the candidate to be able to work independently and be responsible for the guests whilst working.

Training will be given regarding all departments in order for you to gain a thorough knowledge of their operations and organization; and in time your responsibilities could potentially increase.

This is a role that requires enthusiasm and first-class customer service skills to ensure the guest has a fantastic experience throughout their stay.

This is includes an evening role so you must confidant working on your own.

You will need to be able to cover holiday shifts of other receptionists.

Please see further requirements and details below:

Paid monthly.

Pay dependent on experience.

Responsibilities and Duties

Receptionist role

Main Duties include:

Checking guests in upon arrival and checking guests out;

Checking room reservations

Secretarial and administrative duties;

Daily Room check;

Booking reservations

Dealing with enquiries and complaints

Assisting guests with luggage

Directing Guests Enquiries

Taking Reservations and data inputting onto systems

Securing customer data. Following PCIDSS compliance.

Maintaining a safe working environment for guests and staff

Maintaining fire safety

Keeping customer records secure

Guest billing and invoicing

Ensure all guests are treated in a polite and friendly manner;

Must be able to carry luggage up 5 flights of stairs and off this service to all guests.

Complying with all GDPR rules and regulations

Complying with the rules and regulation on the sale of alcohol

. Room cleaning check.

. Assisting with serving and clearing away of breakfast.

Other Duties:

Assisting with the serving ,clearing breakfast tables and relaying breakfast tables

Provide information and resources by identifying and clarifying guest needs and desires;

Answering questions; giving directions and instructions, including providing services requested, for example:

by making arrangements and reservations for dining;

Tours;

gifts;

transportation;

communication and mail services;

medical services, and similar requests;

reminding guests of schedules; providing support and assistance.

Moving rubbish for waste collection

Laying and setting breakfast tables and emptying dishwasher

Putting clean laundry away on 1 night.

Qualifications and Skills

Skills / Qualifications:

Hotel Knowledge: Familiarity with hotel operations, amenities, and services would be desirable.
Phone Etiquette: Excellent phone manners.

Verbal and professional Communication, Customer Focus base.

The successful applicant should possess good organizational skills, and have a basic understanding of computers.

Please note you will not be able to work in similar position for another accommodation provider while working with us.

Job Type: Part-time

Pay: 12.21-12.60 per hour

Work Location: In person