Job Description

About Us

We are a busy, welcoming hotel in the W2 area of London, offering guests a comfortable stay just minutes from Hyde Park, Bayswater and Paddington. We pride ourselves on excellent customer service, attention to detail, and a friendly, professional team.

Role Overview

As a

Receptionist

, you will be the first point of contact for our guests. You'll handle check-ins and check-outs, assist with enquiries, manage reservations, and ensure guests have a smooth, enjoyable stay. This is a front-facing role that requires strong communication skills, reliability, and a calm, professional manner.

Key Responsibilities

Provide a warm welcome to all guests and visitors. Handle check-in/check-out processes efficiently. Manage telephone, email, and in-person enquiries. Process reservations and payments accurately. Assist with guest requests and resolve issues promptly. Liaise with housekeeping and maintenance to ensure rooms are ready. Keep the reception area professional and well presented at all times.

Requirements

Previous experience in a hotel or customer service role preferred. Strong communication and interpersonal skills. Fluent English (additional languages an advantage). Good IT skills (knowledge of Opera Cloud desirable but not essential). Ability to work flexible shifts, including evenings, weekends and bank holidays. Positive attitude, professional presentation, and a team-player mindset.

What We Offer

Competitive salary. Training and development opportunities. Supportive and friendly team environment. Staff discounts and other benefits.
Job Types: Full-time, Permanent

Pay: 12.50-13.00 per hour

Expected hours: 30 - 48 per week

Ability to commute/relocate:

Bayswater W2: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person