Hotel Receptionist
Job Description
Job description:
We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests.
The successful applicant will have excellent communication skills (face to face, email and telephone), will be able to work to a very high standard with excellent attention to detail and will take pride in their work.
The role is shift work with a mixture of early (6.45am starts) and late (11.15pm finish), including weekends on a rota system.
Applicants must be able to demonstrate that they are a team player and willing to multi task to help out in other departments where necessary.
Key Responsibilities:
Greet guests upon arrival with a warm and welcoming demeanor Handle the check-in and check-out processes efficiently Manage room reservations via phone, email, and booking platforms Answer and direct incoming calls Respond to guest inquiries and resolve any issues promptly Provide information about hotel services, amenities, and local attractions Maintain accurate records of bookings and payments Ensure the reception area is clean, organised, and presentable Collaborate with housekeeping, maintenance, and other departments as needed Follow all company policies, procedures, and safety standards
Requirements:
Previous experience in customer service preferred Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work in a fast-paced environment Flexible with work hours, including weekends and holidays
Job Types: Full-time, Permanent
Benefits:
Canteen Employee discount Free fitness classes Free parking Gym membership On-site gym On-site parking Sick pay
Work Location: In person
Schedule:
8 hour shift Weekend work required
Work Location: In person
Reference ID: Hotel Receptionist - Crow Wood Hotel
Job Types: Full-time, Permanent
Pay: 26,935.48 per year
Experience:
Customer service: 1 year (preferred)
Work Location: In person
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Job Detail
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Job IdJD3891669
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBurnley, ENG, GB, United Kingdom
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EducationNot mentioned