Job Description

The Bushmills Inn is one of Northern Ireland's best loved, luxury Hotel & Restaurants, situated on the stunning Co Antrim Coast. With a combined hospitality service of 400 years, the award-winning team enjoys a fantastic reputation for providing unrivalled hospitality experiences and they are currently seeking passionate individuals to join this team.

Rewards

Year round employment Flexible schedule Opportunity for additional hours Staff discount within the Restaurant Opportunity for progression Pension scheme On site parking Long term staff loyalty recognition Internal training Uniform provided
Responsibilities

Welcome guests with full attention, providing excellent customer service at all times Follow check in/check out procedures as per our standards Ensure guest queries are dealt with in an efficient and friendly manner Operate computerised reservation system Dealing with room reservations Completing administration procedures when guests arrive and leave Manage housekeeping reports and liaise with housekeeping team Preparing bills and taking payments Manage hotel switchboard, dealing with customer queries via telephone and email Be familiar with sales and promotional activity and upsell at every given opportunity Dealing with special requests from guests and ensure all aspects of guest needs communicated in advance of their arrival Escort guests to bedrooms and be familiar with all facilities offered in hotel Adhere to procedures regarding guest messages/mail/laundry/lost property Answering questions about local area To participate in any training and personnel exercises designed to improve standards and performance Wear clean uniform & name badge at all times and ensure a high level of personal hygiene & grooming Observe all requirements under Health & Safety regulations
Requirements

Recent experience of working as a receptionist in a hotel or similar environment is essential GCSE Maths and English grades A-C (or equivalent) Administration and customer service skills IT skills to work with computerised PMS booking and payment systems; such has Reslynx Excellent written and spoken communication skills A friendly and professional telephone manner Patience and tact The ability to stay calm under pressure and multitask Must be available to work at weekends, evenings and on Bank Holidays
35 hours per week, working various shifts Monday-Sunday (5 days out of 7), on a shift pattern between 7am-11pm

Must be available to interview in person.

Previous applicants need not apply.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Weekend availability
Work Location: In person

Reference ID: REC0825
Expected start date: 18/08/2025