Job Description

Job Summary

We are seeking a skilled and enthusiastic Hotel Receptionist to join our vibrant team. The ideal candidate will have a passion for hospitality and a strong understanding of customer service, hotel systems and problem solving techniques. You will be responsible for creating an inviting atmosphere, checking in guests, answering emails and being the face of Oddfellows. You're the first and last person our guests see!

Responsibilities

Check in and check out guests using our hotel accommodation system. Provide excellent customer service by engaging with guests, dealing with enquiries and ensuring a pleasant stay Maintain cleanliness and organization of the reception area Be a fantastic host and available to answer all types of queries Assist Management with day to day activities Collaborate with other departments to ensure smooth operations Handle transactions accurately and efficiently, utilising basic maths skills for processing payments. Create a welcoming environment that encourages repeat visits from customers.

Requirements

Previous experience in Hotel environments or a similar role within the hospitality industry is preferred but not essential Strong knowledge of products offered through training and retention. Excellent time management skills to handle busy periods effectively. A commitment to providing outstanding hospitality and ensuring guest satisfaction. Ability to work well under pressure in a fast-paced environment. Strong communication skills, both verbal and interpersonal.
Join us as we create memorable experiences for our guests in our Oddfellows way!

Job Types: Full-time, Part-time, Permanent

Pay: 10.00-13.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Company events Company pension Employee discount
Shift:

Day shift Night shift
Work days:

Monday to Friday Weekend availability
Experience:

reception: 1 year (preferred)
Work Location: In person

Reference ID: 10047