Job Description

Job Ref:

ALE1758

Branch:

Alexander House Hotel Utopia Spa

Location:

Alexander House Hotel Utopia Spa, Turners Hill, East Grinstead

Salary/Benefits:

22,513.40 per annum + monthly service charge payment

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Early and late shifts and weekends required

Hours per week:

35

Posted date:

27/11/2025

Closing date:

29/12/2025

HOTEL RECEPTIONIST

22,513.40 per annum + monthly service charge payment

The Benefits

Great potential to increase earnings with generous incentive scheme. 50% less VAT of upgrade values paid to Hotel Receptionists eg bedroom upgrades, extras purchased. Incentive paid monthly 4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking Employee uniform

In addition you will enjoy a range of company benefits including:



Discounted hotel accommodation for yourself and your family at all hotels

Discounted hair treatments at our two Utopia Spas

Discount off all food beverage at all hotels

Discount of individual treatments booked in our two Utopia Spas

Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Alexander House Hotel Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.



5 Red Star Hotel, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.



2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.



Please see our website for a full list of facilities.



Join our Front of House team under the direction of our experienced Front of House Manager and Guest Services Managers. There are a team of receptionists, switchboard operators and concierge to support you.

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.



From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.


Welcoming arrival guests Guest check-in and rooming Enquiry handling - both in person and on the telephone Posting of charges and guest billing Taking bedroom reservations Producing daily Activity Report for all internal departments Upselling facilities and rooms Organising porter service where needed Balancing the shift and completing 'end of day' procedures

Requirements

35 hrs, 5 days per week, shifts include 7.30am - 3.00pm and 2.30 pm to 10pm, with some weekend shifts Excellent standard of personal appearance Excellent communicator in person and on the telephone Warm and friendly disposition Genuine desire to serve our guests Organised and good attention to detail Accurate data entry and computer work


Alexander House Hotel Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. A beautiful Jacobean manor with 120 acres of gardens and parkland.



5 Red Star AA Hotel, Award winning Utopia Spa, 58 bedrooms, individually designed, including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.



2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.



A luxurious hotel offering a relaxation destination like no other.