Job Description

Job Summary We are seeking a skilled Hotel Receptionist to join our team at a prestigious hotel in the heart of the city. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. Responsibilities - Greet guests upon arrival and ensure a smooth check-in process - Handle guest inquiries, requests, and complaints promptly and professionally - Manage reservations and room assignments efficiently - Answer phone calls and emails in a polite and helpful manner - Provide information about hotel facilities, services, and local attractions - Maintain a tidy reception area and assist with administrative tasks as needed Skills - Excellent communication skills with a friendly and approachable demeanour - Proficiency in phone etiquette and handling multiple lines - Strong guest service orientation with a passion for hospitality - Previous experience in a hotel or hospitality environment is advantageous - Ability to speak multiple languages is a plus - Organisational skills with the ability to multitask effectively

Pay: 12.21 per hour

Benefits:

Company pension Discounted or free food Employee discount Flexitime
Experience:

Organisational skills: 1 year (required) Administrative experience: 1 year (required) Hotel experience: 2 years (required) Hospitality: 2 years (required)
Work Location: In person

Expected start date: 18/05/2025