Job Description

The Falmouth Hotel is one of Cornwall's best located hotels situated opposite Castle Beach with a spectacular view over the Falmouth Bay! The hotel consists of over 71 bedrooms forming different individual styles and views, along with our Castle View Restaurant & Bar, Leisure & Spa Facilities with indoor swimming pool along various events spaces which accommodates meetings, weddings and events. The hotel following a recent takeover is now part of The Cornwall Hotel Collection and operates alongside The Greenbank Hotel in Falmouth and The Alverton Hotel in Truro.

Now under local ownership after 20 years we are working hard to develop the hotel and as such a development plan for The Falmouth Hotel new chapter is very much underway, with this in mind and with the growth and development of the business we are now looking for hospitality individuals to join us on our journey as we embark on our new beginnings. If you have a background in hospitality and would like to join a development journey not only for the business but for yourselves we very much would like to hear from you.

As part of our recruitment plans and exciting redevelopment of our guest service areas we are now looking to recruit a Hotel Receptionist on a full time basis working to the needs of the business, generally 5 days over 7.

We're looking for someone ideally with hotel reception experience; however, full training will be given. We need someone who can work on their own with good customer service skills, who is confident, willing to learn, always happy to help, uses their own initiative and has a "can do" attitude.

Responsibilities:

Providing excellent customer service by anticipating needs and exceeding expectations.

Checking guests in/out, ensuring a smooth and seamless process.

Room reservations and restaurant bookings.

Dealing with guest requests and enquiries via email, phone and face to face.

Collaborating with other hotel departments to ensure smooth operations

Dealing with third party booking agents.

Handling cash and card transactions.

Cashing up and balancing reception tills.

Requirements:

Good communication skills via email, phone and face-to-face

Strong organizational and multitasking abilities, with a keen attention to detail.

Previous experience in a hospitality or customer service role, with at least 2 years preferred

Flexibility to work varied shifts, including mornings, evenings and weekends

Positive attitude and a commitment to providing outstanding service in every interaction

. Experience of using a hotel PMS system such as Mews.

The ideal candidate will have excellent communication skills, a positive 'can-do' attitude and the ability to develop good working relationships with staff members.

Weekends and seasonal holiday working patterns form part of this role. Salary to be discussed upon background and experience at the interview stage.

Development and career opportunities will be available to the right individuals following probationary period reviews.

Job Types: Full-time, Permanent

Pay: 12.40 per hour

Ability to commute/relocate:

Falmouth TR11 4NZ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Guest services / Reception: 2 years (required) Front desk: 2 years (required) Customer service: 2 years (required)
Work Location: In person