Job Description

Are you warm, welcoming, and passionate about delivering great guest service? Mere Court Hotel is looking for a

Full Time and Part-Time Receptionist

to join our front-of-house team.

About Us:

Mere Court Hotel is a beautifully restored Edwardian country house set in landscaped gardens and woodland in the heart of Cheshire. We're known for delivering a personal and professional service for weddings, business events, and leisure guests alike.

The Role:

As Receptionist, you'll be the first and last point of contact for our guests. You'll play a vital role in creating a warm and welcoming environment, ensuring each guest's stay is seamless and enjoyable.

Key Responsibilities:

Welcoming guests on arrival and providing a professional check-in/check-out experience Handling guest queries efficiently and politely, in person, over the phone, and via email Taking reservations and processing payments using our hotel systems Liaising with all departments to ensure smooth guest service Assisting with administrative tasks as required

What We're Looking For:

Previous experience in a hotel reception or customer-facing role is preferred A confident communicator with a friendly and professional manner Excellent organisational and time-management skills Ability to remain calm under pressure and multi-task IT literacy - familiarity with Rezcontrol hotel booking systems is an advantage, but full training will be provided Flexibility to work a variety of shifts, including mornings, evenings, weekends, and bank holidays

What We Offer:

Competitive salary Meals on duty Staff discounts and benefits Free on-site parking A supportive and friendly team environment
Job Types: Full-time, Part-time

Pay: 12.50 per hour

Expected hours: 24 - 40 per week

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Work Location: In person