Job Description

Receptionist

- Elevate Your Hospitality heart at The New House Country Hotel

Salary : 13 per hour

Hours: Part-Time and Full-Time hours available to include weekends

Location: The New House Hotel, Thornhill

CF14 9UA

The Role:

The

New House Hotel

, a serene and romantic country hotel located in Thornhill, just outside of Cardiff, is searching for a passionate

Receptionist

to join our team and be the face of our hotel. Set high in the hills with stunning views of Cardiff and across the sea to Devon, we offer more than just a job - we offer an opportunity to explore and achieve your personal goals in hospitality, and craft unforgettable experiences.

As the welcoming face of our hotel, you will greet guests with a friendly smile and provide exceptional customer service. You will manage bookings, check ins and check outs efficiently, handle phone and email enquiries with professionalism. You will liaise with housekeeping and other departments to ensure smooth operations.

About Us:

Here at

The New House

, we are architects of memorable moments, welcoming guests with warmth, charm, and the gentle sounds of nature. As part of the

Town & Country Collective

, we're committed to reshaping hospitality with innovative service and genuine Welsh warmth. From roaring fires and modern Welsh cuisine to afternoon teas with friends, our hotel is a home where guests can truly relax and enjoy the experience.

Why Join Our Team?

A Friendly Team:

You will join a supportive and professional team who care about making work an enjoyable and rewarding place to be!

Development Opportunities:

Whether you are looking to advance and develop your skills or seeking further qualifications, we are here to help. We encourage professional development and are committed to supporting our colleagues growth.

Make an Impact:

You will play a key role in helping us shape the future of our Reception operations and crafting exceptional experiences for our guests.

We truly believe in looking after our people as much as we look after our guests, and we do this by?offering the following benefits:

Complimentary meals whilst on duty.

Preferential accommodation rates.

Qualifications relevant to your role.

Clear training and development pathways.

An Aspiring Leadership Programme.

Work buddy to guide you.

Discounted meals for up to four people.

Reward scheme for elevated service experiences.

A performance management framework to help you achieve your goals and ambitions.

. Tips

What does work as?a receptionist look like:

Innovative:

You will be passionate and help us deliver and create exceptional customer experiences by bringing new ideas to help us improve and work collaboratively with our Front Office Manager and General Manager to deliver exceptional guest experience.

Team Player:

You will be a vital part of the team, and you will contribute to the creation and execution of exceptional guest experiences. Teamwork plays an important role in our success and helps us achieve our goal of making every day experiences special.

Organisation:

You will manage reservations and use booking systems to schedule and manage reservations and handle any last-minute changes, cancellations and upgrades. You will require attention to detail when making bookings.

Coordination

: You will coordinate with other departments such as housekeeping, maintenance to ensure everything is running smoothly. You will communicate with housekeeping when rooms are ready for cleaning or when a guest needs something,

What We are Looking For:

Passion:

You will have a natural enthusiasm for creating positive guest experience and cherished moments.

Team Champion:

You will have the ability to work well within a passionate team and mentoring and supervising the team.

Development

: You will desire to be the best you can be in your role as a receptionist.

Organisation:

You will have strong organisational skills to organise and manage your function.

How to Apply:

f you are passionate, motivated and ready to develop we want to hear from you!

Please send your CV to Hannah Stiley

Hannah.Stiley@newhousehotel.com

To discover more about Town & Country Collective and our commitment to delivering a Warm Welsh Hospitality, visit

townandcountrycollective.co.uk.

Job Type: Permanent

Pay: 13.00 per hour

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking On-site parking Referral programme
Application question(s):

Reception/hospitality experience required
Work Location: In person