Job Description

Overview

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Responsibilities

Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression. Manage check-in and check-out processes efficiently while addressing any guest inquiries or concerns. Handle reservations, cancellations, and modifications through our booking system with accuracy. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Maintain a clean and organised reception area to create an inviting environment for guests. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals. Process payments and maintain accurate records of transactions in accordance with hotel policies. Respond promptly to phone calls and emails, demonstrating excellent phone etiquette at all times. Assist multilingual guests by providing support in their preferred language when possible.

Experience

Previous experience in guest services or a hotel environment is preferred. Strong interpersonal skills with the ability to communicate effectively in English; additional languages (bilingual or multilingual) are highly desirable. Familiarity with hospitality software systems is advantageous but training will be provided for the right candidate. A keen eye for detail and the ability to multitask in a busy setting while maintaining professionalism. A genuine passion for providing outstanding customer service within the hospitality industry.
Join us as we strive to create memorable experiences for our guests!

Job Type: Full-time

Pay: 12.21-12.50 per hour

Schedule:

Monday to Friday Night shift Weekend availability
Work Location: In person