Job Description

We are looking for a reliable, guest-focused

Hotel Receptionist

to be the friendly face of the hotel and ensure every guest has a smooth, welcoming experience.

Key responsibilities include:

Greeting, checking in and checking out guests in a courteous, efficient manner Handling reservations, cancellations, modifications and upselling where appropriate Managing phone calls, email enquiries, walk-ins and liaising with other departments (housekeeping, maintenance, F&B) Handling payments, producing invoices, managing key control and guest folios Providing information about the hotel and local area (transport, attractions, etc.) Resolving guest issues and complaints promptly and professionally Ensuring the reception area is tidy, organised, and presentable at all times
We are looking for someone who:

Has previous experience in a reception or front-office role (hotel or similar hospitality environment advantageous) Is customer-service oriented, friendly, professional and enjoys interacting with guests Has good organisational skills and attention to detail Is capable of working under pressure, multi-tasking and prioritising duties especially during busy check-in / check-out times Has good communication skills, both verbal and written Is comfortable using computer systems (PMS, reservation software), phone and email systems Is flexible to work various shifts including evenings, weekends and public holidays Handle and resolve guest complaints. Taking reservations, When needed, serve at the bar and restaurant.
If you enjoy making people feel welcome, take pride in your work and want to grow your career in hospitality, we'd love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

On-site parking
Work Location: In person