Job Description

The Spa Hotel is growing, of which we're always looking for friendly, hardworking perfectionists to join us! Our team will teach you all the tricks of the trade making sure you deliver the tip top service to our each of our clients! We make sure there's plenty of support, training and opportunity for everyone so you're always working towards something! If you're up for a challenge and like to join our team please take a look at the job roles below and get in touch!

An exciting new role has become available for a full time receptionist to join our ever-expanding reception team.

The role:

Responsible for arrivals and departures of all guests

Ensure all enquirers either in person or on the telephone are dealt with professionally and courteously and the information given is accurate

Provide the highest standards of customer care and service at all times

Responsible for the accepting and balancing of credit and debit card payments, the safe, till and daily banking and all monies, received from various departments throughout the hotel

To ensure that all guest information is correct and up to date in the computer system.

Promote excellent communications within the Reception department and other departments

Assist in providing a positive attitude within the team that contributes to the overall successful operation of the department

Support all departments

The ideal candidate:

Experience of adhering to hotel & company procedures

Able to demonstrate experience in complaint handling

Can deliver excellent guest service every day

Pro-active team player who easily connects with others.

Essential Job Skills:

Previous hotel reception experience in a similar role

Passion for the hospitality industry

Ability to work flexible hours including evenings and weekends

Excellent customer service skills and is passionate about exceeding guest expectations

Able to work in a fast paced working environment and remain calm under pressure

Excellent communication skills (written and verbal)

Problem solving

As Receptionist you must have experience of working within a 3standard hotel and be looking for a role within a high level establishment. You will be involved with all day-to-day hotel reception and conference reception duties and will ensure a smooth running reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organized with good communication skills, both face to face and over the phone. It is also important you are a good team player, as well as able to work on your own initiative when necessary
Job Type: Part-time

Pay: 12.50-13.50 per hour

Benefits:

Employee discount
Work Location: In person