Mercure Blackburn Dunkenhalgh Hotel Spa, Accrington
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Shift pattern:
Variable shifts over 7 days
Hours per week:
40
Posted date:
13/10/2025
Closing date:
15/11/2025
Job Summary
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We are seeking a highly motivated and experienced Hotel Receptionist Supervisor to lead our front desk team. The ideal candidate will possess exceptional customer service skills, strong leadership qualities, and a keen eye for detail. This role is crucial in ensuring a seamless guest experience from check-in to check-out.
Key Responsibilities
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Supervise and support front desk staff to ensure high-quality customer service.
Manage scheduling, training, and performance evaluations of reception team.
Handle guest inquiries, complaints, and special requests efficiently and professionally.
Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets).
Maintain updated records of bookings and payments.
Ensure compliance with health and safety policies and hotel procedures.
Requirements and Skills
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Proven experience as a Hotel Receptionist or Front Desk Supervisor.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in hotel management software (e.g., OPERA, PMS).
Ability to lead, motivate, and support a team.
High school diploma; additional certification in hospitality is a plus.
What We Offer:
Competitive salary
Opportunities for career progression within a reputable hotel group.
Staff discounts on hotel stays and services.
Training and development programs.
Supportive and inclusive work environment.
Shifts
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This position requires availability to work flexible shifts including evenings, weekends, and holidays.
Join the Team at Mercure Blackburn Dunkenhalgh Hotel Spa
Are you looking to be part of a prestigious team in a stunning location? At Mercure Blackburn Dunkenhalgh Hotel Spa, we combine the historic charm of a 700-year-old country manor with modern facilities, providing our guests with exceptional experiences. Nestled in 17 acres of scenic parkland in the heart of the Lancashire countryside, our hotel offers a welcoming atmosphere and a range of top-tier services, including a luxurious spa, leisure facilities, and event spaces.
We are committed to offering our employees a supportive and dynamic environment where they can grow and develop their careers in hospitality. Whether you're interested in guest services, event coordination, or working in our renowned spa, there are plenty of opportunities to join a talented and dedicated team.
Why Work with Us?
Be part of a historic and beautiful setting with restored features and modern amenities.
Contribute to creating memorable experiences for our guests, whether they are attending a wedding, hosting a conference, or enjoying a relaxing stay.
Enjoy the benefits of working in a prestigious hotel while developing your skills and career within the hospitality industry.
Join a supportive and inclusive work culture where your contributions are valued.
Located near popular attractions like the Trough of Bowland and Blackpool Pleasure Beach, the Mercure Blackburn Dunkenhalgh Hotel Spa offers a unique opportunity to work in one of the most beautiful areas of Lancashire.
Join Us
We are always looking for passionate, customer-focused individuals to join our team. If you're excited about the opportunity to work in a historic, vibrant environment where you can make a real difference, we'd love to hear from you.
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