Job Description

Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a smooth check-in and check-out process. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

Duties
- Greet guests upon arrival and provide them with information about hotel facilities and services
- Assist guests with check-in and check-out procedures, including processing payments and issuing room keys
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Maintain accurate records of guest accounts, reservations, and room assignments
- Coordinate with other hotel departments to ensure guest satisfaction
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and maintaining office supplies

Requirements
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Multilingual or bilingual proficiency is highly desirable
- Strong organizational skills with the ability to multitask and prioritize
- Knowledge of hotel operations and guest services
- Professional phone etiquette and customer-oriented approach

If you are a motivated individual with a passion for providing exceptional guest experiences, we would love to hear from you. Join our team as a Hotel Receptionist and be part of creating memorable stays for our guests.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Company events Discounted or free food Employee discount Free parking On-site gym On-site parking
Work Location: In person