Job Description

Job Ref:

BRI1122

Branch:

Mercure Liverpool Atlantic Tower

Location:

Mercure Liverpool Atlantic Tower, Liverpool

Salary/Benefits:

Competitive Salary

Contract type:

Contract

Hours:

Part Time

Hours per week:

20

Posted date:

16/05/2025

Closing date:

18/06/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it is no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are searching for an engaging and resourceful Reservations Administrator i.e. to join our team. Our Reservations Administrator will act as lead inputting reservations hotel bookings.



Salary: Competitive, based on experience

Key Responsibilities

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Handle all hotel reservation enquiries via phone, email, and online booking systems. Ensure accurate entry of guest information into the hotel management system. Coordinate with other departments to ensure seamless guest experience. Manage group bookings and special requests efficiently. Respond to customer queries and resolve issues promptly and professionally. Update availability and rates across all booking platforms. Generate daily, weekly, and monthly reservation reports. Assist with billing and payment processes related to reservations.

Requirements

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Previous experience in a hotel or customer service environment preferred. Strong communication and interpersonal skills. Proficient in Microsoft Office and hotel booking systems (e.g., Opera, Fidelio). Excellent attention to detail and organisational abilities. Ability to multitask and work under pressure.

Flexible availability, including weekends and holidays

Join the Team at Mercure Liverpool Atlantic Tower Hotel

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Are you looking for a career in one of Liverpool's most iconic hotels? Mercure Liverpool Atlantic Tower Hotel offers an exciting opportunity to work in a landmark location with stunning views of the city's skyline. Our 12-story hotel, with 225 rooms, is situated in the heart of Liverpool's commercial district, opposite the Royal Liver Building and within walking distance of some of the city's top attractions, including The Cavern Club, Albert Dock, and Liverpool One.



As a part of our team, you'll have the chance to work in a dynamic and welcoming environment, offering everything from luxury guest services and fine dining to hosting conferences and events in our state-of-the-art meeting rooms. Whether you're interested in guest relations, food and beverage, or event planning, there are opportunities to grow and develop in various roles within our hotel.


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Why Work with Us?

Prime Location

: Work in a stunning hotel with some of the best views in Liverpool, just steps away from iconic landmarks and attractions.

Diverse Career Opportunities

: With 225 rooms and ten dedicated meeting rooms, our hotel offers a variety of roles across departments, whether in guest services, food and beverage, or event coordination.

Join a Supportive Team

: Our team is dedicated to providing exceptional service, creating a friendly and professional work atmosphere where you can develop your skills.

Exciting Work Environment

: Mercure Liverpool Atlantic Tower is located in the vibrant heart of Liverpool, offering the perfect balance of city energy and a supportive work environment.
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Join Us

If you're passionate about hospitality and looking to build your career in a thriving city, we'd love to hear from you. Whether you're starting your journey in hospitality or looking to advance your career, Mercure Liverpool Atlantic Tower provides the ideal place to develop and succeed.