Job Description

QN Hotel Group, a franchisee of IHG, seek a Hotel Room Attendant for the Holiday Inn Newport, a 3 star hotel with 119 bedrooms and a large banqueting operation, situated at J24 of M4 which services local and transient business.

Job Scope

As a Hotel Room Attendant, you will be responsible for the cleaning of guest bedrooms and bathrooms whilst maintaining the IHG Way of Clean standards and procedures (as well as following in house Health and Safety and COSHH training). You will work closely with the Hotel Room Checker, Housekeeping Supervisor and Housekeeper.

Key Job Responsibilities

The IHG Way of clean specified procedure on cleaning a guest bedroom and bathroom needs to be followed. Each hotel bedroom requires high standard of dusting, cobwebbing, hovering and cleaning. Complete cleaning tasks for assigned rooms within prescribed time frames. All beds need to be made to a very high standard of presentation and cleanliness. Change of linen is dependable on the length of the guests stay in the bedroom. Your rooms will be inspected by the Hotel Room Checker/ Housekeeping Supervisor and you will be asked to rectify any issues that do not comply with the IHG Way of Clean standards. All towels need to be removed and replaced with good quality towels; this also can depend on guest stay and hotel policy. Trolleys housing linens, supplies, chemical and cleaning equipment need to kept clear and tidy at all times as in view of hotel guests. Hotel bedrooms require cleaning after guest use, making beds, cleaning and emptying bins, and waste. Bathrooms need to be cleaned, drinking glasses cleaned and replaced, bathroom amenities restocked. Mini bars checked and items recorded and re stocked. Replenish any beverage supplies, writing paper or pens. Clean surfaces, phones, pictures, lamps, windowsills. Inside furniture such as wardrobes and draws need to be checked for lost property and cleaned once a guest has departed. Carpets need to be hovered daily and bathroom floors wiped or mopped daily. All Chemicals are required to be stored in the correct vessel and in the correct manner. Weekly and monthly spring cleans area also allocated, whereby everything is cleaned. Weekly shower curtains are removed and washed. Always use correct cleaning utensils to avoid cross contamination. Maintenance checks to be reported to the housekeeper or directly to the team. Complete any tasks requested by the housekeeper or supervisor or Duty Manager. COSHH training needs to be attended to use the chemicals safely. Health and safety and manual handling training should be followed reducing the risk of accidents. Fire training will be given every 6 months which is compulsory. All lost property found in guests bedroom needs to be bagged, room number and date found logged and immediately handed to the Housekeeper.

The attributes we are looking for in our applicants:

Personal presentation standards are very important, personal hygiene and uniform presentation must be of a high standard. Enjoys cleaning, organising and prioritises attention to detail A meticulous worker and focused on maintaining brand standards Able to keep good written records and attend regular training for COSHH, Health and Safety and Fire training. Applicant will need to be flexible as the team work on a rota system over 7 days Previous experience desirable
If you think you would be a good fit and would like to join our team, apply here.

Job Types: Part-time, Permanent

Pay: 12.40 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday Overtime Weekend availability
Ability to commute/relocate:

Newport NP18 2YG: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: Hotel Room Attendant 2025