Job Description

Job Ref:

INT24016

Branch:

The Harlow Hotel by Accor

Location:

The Harlow Hotel by Accor, Harlow

Salary/Benefits:

Very Competitive Salary with uncapped incentives - Hotel discounts worldwide

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days out of 7

Hours per week:

Full Time (40 Hours)

Posted date:

03/10/2025

Closing date:

02/12/2025

Aimbridge Hospitality EMEA are seeking a Rooms Division Manager to lead the way in delivering exceptional guest experiences. You'll help oversee front office, housekeeping, and reservations operations, ensuring every guest enjoys a seamless and comfortable stay. We'd love for you to apply if you're a hospitality professional with strong leadership skills, a passion for service, and a knack for operational excellence,

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Staff meals on duty Career and lifestyle breaks - Allowing you to take time off for key life events. Free staff parking

A day in the life of...

As our hotel's

Rooms Division Manager

, you'll be at the heart of our guest experience, overseeing the seamless operation of our Front Office, Housekeeping, and Reservations departments. You'll ensure that every guest enjoys a smooth, welcoming, and memorable stay from check-in to check-out.



You'll lead and inspire a team of passionate hospitality professionals, manage room inventory and pricing strategies, and collaborate across departments to maintain the highest standards of service and cleanliness. Your role is pivotal in driving guest satisfaction, operational efficiency, and revenue growth.

What do we need from you?

Proven experience in a managerial or supervisory role, ideally in Hospitality or a Front Desk environment.

Strong leadership skills:

Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.

Excellent communication skills:

You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.

Analytical and problem-solving skills:

You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.

Attention to detail:

You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data

Industry experience:

You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

A good understanding of hotel systems

--such as PMS, booking engines, and CRM tools.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The Harlow Hotel by Accor is ideally located for business and leisure, just 11 miles from Stansted Airport. It is easily accessed by road, with the M11 nearby and onsite parking for guests. The hotel is also conveniently linked to Central London, perfect for weekend breaks in the capital. Explore many local attractions on your doorstep, including Harlow Playhouse, Gibberd Garden and Paradise Wildlife Park.