Job Description

THE COMPANY



Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.



JOB DESCRIPTION

Key Tasks:

Sales

Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards.

Communication

Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues.

Product Knowledge

Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers.

Other

To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Essential

Experience in the Retail Industry at a sales advisor level. Preferably from a watch/jewellery, or prestige retail background. Must have an understanding of luxury retail. Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer. Be accommodating to shifts, longer trading hours and staying late for VIP's etc. Have experience dealing with international customers. Ability to communicate in other languages including Mandarin / Arabic. PROFILE

Objectives:

To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and Boutique objectives.





This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees' job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.

Job location

Bicester Village

OX26 6WN London (England)

United Kingdom

Company address

The Swatch Group (UK) Limited

Building 1000

2nd Floor East Wing

The Royals Business Park

Dockside Road

GB-London E16 2QU