Job Description

The VacancyDo you take pride in delivering excellent customer service?Do you get satisfaction from a role that involves multi-tasking and finding solutions?Do you enjoy organising and facilitating social events?McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lorne Court development in Mosley West Midlands.Hours: 30 hours per week Monday to Friday, working throughout the year.Salary: ACTUAL xc2xa3 xc2xa321,490.34 plus benefits and bonus.Benefits:Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.About the Role of a House ManagerWe are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles.Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real xe2x80x9ccan doxe2x80x9d attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.About UsAs the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!Our CustomersThe Benefits24 days annual leavePension
planLife
assuranceEmployee assistance helplineHealth
screeningEyecare voucher schemeLong service awardTestimonialsxe2x80x9cI enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.xe2x80x9d
Linda Diamond - House Managerxe2x80x9cOnly at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks xe2x80xa6 it's all about our great people and how welcome they make you feel xe2x80xa6 even if it was through a screen!xe2x80x9d
Andrea Waldron - Senior HR Business Partnerxe2x80x9cFrom my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments.xe2x80x9d
Emily Bishop - Principal Planning Associatexe2x80x9cWorking for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding.xe2x80x9d
Caroline Craig-cordel - Sales Consultantxe2x80x9cI found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time.xe2x80x9d
Stan Smolyar - Head of Brand

McCarthy & Stone