Job Description

About Us:

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.


The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values:

Job Summary

We have a new and exciting opportunity to appoint Housebound Healthcare Assistants to join our dynamic and friendly operations team. Post holders will be confident in dealing with patients, able to work independently whilst understanding the importance of proactively escalating concerns.


You will be providing the delivery of services including Phlebotomy, 24hr BP monitoring, ECGs, Warfarin Monitoring, Atrial Fibrillation Monitoring to some of the most vulnerable patients in Hillingdon in their homes. Ideally you will already be skilled in providing phlebotomy services and should be willing to be trained to support the delivery of other aspects of patient care.


You will be supported in your role through friendly management and administration team as well as clinical management for all patient concerns. Hillingdon celebrates working in partnership to achieve positive outcomes for patients whilst creating a positive work environment. Working in Hillingdon also means you have access to our outstanding training hub providing support and development to clinicians working in the area.


This will require you to loan work and travel between clinical sites and patients homes within, and up to 1 miles outside of the borough of Hillingdon.

Primary Responsibilities

In accordance with the services needs the post-holder will make him/her-self available to undertake a variety of duties including Phlebotomy, ECG, AF monitoring, Post-operative dressings, Pill Checks, Immunisations, Phlebotomy, Spirometry, BP checks, NHS Health Checks and diabetic foot checks according to the agreed and provided processes and protocols. Training will be provided in accordance with business requirements. Assessing the health needs of patients with chronic health needs and using your own judgment to assess whether further input is needed. Ensuring that potential safeguarding concerns are reported immediately Screening patients for disease risk factors and early signs of illness. Contributing to QOF requirements and recording data appropriately. Contributing to PCN requirements and recording data appropriately. In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses. Screening patients for health education. Admitting and discharging patients to and from the caseload and referring to other care providers as appropriate. Recording clear and contemporaneous consultation notes to agreed standards. Collecting data for audit purposes and contributing to the practice audit programme as required. Take responsibility for some aspects of the clinical work within the team, for example: coordinating aspects of governance, QOF, enhanced services, CPD and keeping clinical protocols up to date. In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a healthcare assistant working within primary care.

Collaborative Working Relationships

Foster and maintain strong links with all services across the PCN and neighbouring networks. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs). Can recognise personal limitations and refer to more appropriate colleague(s) when necessary. Liaises with other stakeholders as needed for the collective benefit of patients.

Professional Development

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities. Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Review yearly progress and develop clear plans to achieve results within priorities set by others.

Knowledge, Skills and Experience Required

Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors when appropriate. Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.

Education, Training and Development

Understands and demonstrates the characteristics of a role model to members in the team and/or service. Demonstrates self-development through continuous professional development activity. Maintain training and updates on the skills expected such as IM injection training, Spiro Updates Complete all mandatory training within expected timelines Attend training as expected to support the delivery of the service and maintain standards

Leadership

Demonstrate understanding of, and contributes to, the workplace vision. Demonstrates ability to improve quality within limitations of service. Reviews yearly progress and develops clear plans to achieve results within priorities set by others. Demonstrate ability to motivate self to achieve goals. Promotes diversity and equality in people management techniques and leads by example.

Health and Safety/Risk Management

The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990). Follow all expectations set out by operations management team around safety and lone working Following all infection control processes

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient Confidentiality

The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederation Information Governance Policy and procedures. The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.

Communication & Working Relationships

The post-holder will establish and maintain effective communication pathways at all times with project team members.

Special Working Conditions

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.


This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Essential Criteria

Eligible to work in UK Able to carry out duties with or without premises adaptation Completed Care Certificate Training or able to demonstrate working towards completion Full Driving licence and appropriate insurance in place and full access to own vehicle Experience of working within the NHS, with general public & team working Well developed IT skills and an enthusiasm for new applications and software Good time management and highly organised Ability to use initiative, judgement, resourcefulness, common sense and local knowledge Interest in quality improvement work Able to obtain and analyse complex technical information Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate Able to work under pressure and to meet deadlines Experience working within primary care Work effectively independently and as a team member Demonstrates accountability for delivering professional expertise and direct service provision Able to work independently Self-Motivation Adaptable * Immunisation status - Hep B / MMR