Job Description

Job Title: Household Collections Driver

Hours: 32 hrs per week - Monday, Tuesday, Thursday and Friday 08.00am - 4.30pm

Salary: 12.30ph (6 month Probationary period)

Location: Primary place of work will be in Llandudno Junction; however work is based at any property or location in the ownership of Crest.

Responsible to: Head of Department

Do you have a passion for helping the local community?

Crest is a charity based in North Wales that helps individuals of all backgrounds take positive steps forward in their lives through the medium of re-use and recycling enterprises. Crest was established in 1998 to help disadvantaged individuals increase their skills and gain employment; this remains our core mission value.

Crest currently has 4 community retail stores in Llandudno, Llandudno Junction, Colwyn Bay and Rhyl, and a dedicated reuse and recycling hub in Llandudno Junction. We work extensively with local partners and the wider community to repurpose pre-loved electrical goods, furniture, household goods and clothing for retail back into the community for reuse.

Our extensive Volunteering Programme and Supported Ability Placement Scheme provide many opportunities for members of the community to gain work experience, develop new skills and contribute to their community. Furthermore we invest in our staff with ongoing career support and personal development/skills training. Crest is a close knit team with a family friendly work environment where no two days are the same; one thing is for sure - you will personally contribute positively to the fabric of your community.

To find out more about our fantastic organisation, please visit our website:

https://www.crestcooperative.co.uk/

Who we are looking for:

The role of the Driver involves loading, delivering, and collecting heavy bulky household items to and from the customers addresses in a timely and professional manner whilst always driving responsibly and safely within the law.

To undertake a variety of driving duties through Crest's Retail & Re-Use departments as well as assisting on various contracts. Collections to include items from both residential and commercial properties including Kerbside recycling collections.

What Crest will do for you:

Provide a supportive work environment where you can showcase your abilities, develop new skills and thrive.

20 days annual leave plus bank holidays (pro-rated for part time staff).

Contributory pension.

Access to a free support service providing support including legal, financial, emotional and medical advice.

Provide on-site parking.

Provide 20% Staff discount at all of our Community Stores.

Ongoing training and mentoring will be provided support and encourage personal development.

Enable opportunity for you to make a positive contribution to your community and have a voice in shaping our contribution.

A uniform for you to wear with pride as part of our family friendly team.

Ensure a COVID safe work environment.

Tasks and Responsibilities

To ensure that service delivery standards are maintained to a high level.

Be responsible for stocks of tools and fixings, ensuring that they are accounted for.

To supervise beneficiaries on the van and provide recorded feedback.

To ensure that vehicles are always kept in a roadworthy and clean condition and complete daily/weekly safety checks, reporting any faults to line Manager.

To complete daily collections/deliveries within set time scales - which may sometimes mean working beyond the set hours to ensure we meet our commitment to our customers.

To use GPS navigation apps and knowledge of the area to deliver packages to customers on time.

Driving in inclement seasonal weather.

Delivering products that are in good condition to customers.

Interacting with customers in a friendly and professional manner

Unloading packages at the destination and getting customers to sign the necessary paperwork.

Updating route, mileage and delivery logs

To ensure safe handling of white goods and furniture when loading/unloading to ensure they reach their destination in good working order.

Cash Handling - To have ultimate responsibility for ensuring all money that is collected each day is accounted for and that the furniture collected matches all paperwork.

To assist in ensuring all waste recycling guidelines are adhered to.

To complete all paperwork within set timescales.

To provide emergency cover for other drivers as required.

To drive in a professional and courteous manner adhering to all road traffic regulations in relation to driving, parking, loading, and reversing.

To ensure that vehicles are always kept in a roadworthy and clean condition and complete daily/weekly safety checks, reporting any faults to line Manager.

To wear the uniform provided, along with protective clothing/footwear provided, always.

To always represent Crest Co-operative in a professional and courteous manner.

To be responsible for any supported and social inclusion placements on your vehicle.

To attend and actively participate in staff meetings as required.

Maintain lines of communication with line manager to ensure a proactive attitude to problem solving.

Be responsible for the Health & Safety of self and others in the work area and ensuring Health & Safety guidelines are always followed.

To undertake such additional duties appropriate to the post and to support the organisation's wider goals by working flexibly across the organisation from time to time as determined by your manager.

Evening and weekend work may be required from time to time.

PERSON SPECIFICATION

Essential

- A clean driving record and a U.K. Driver's licence

- Experience of supervising people.

- Understanding of confidentiality and privacy.

- Excellent customer skills.

- The ability to remain calm under pressure, for instance, when driving in inclement weather conditions

- Ability to work independently and as part of a team.

- Good eyesight and enough physical stamina and strength to manually handle bulky household items.

Desirable

- Knowledge of the area to know which back roads to take when necessary.

- Ability to speak Welsh.

- Experience of working to targets.

- Previous experience in a similar role.

- Basic knowledge of computers, handheld devices, and relevant electronic applications.

Job Types: Full-time, Permanent

Pay: 12.30 per hour

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Experience:

driving: 3 years (required)
Licence/Certification:

UK driving licence (required)
Work Location: On the road