Job Description

Job Title: Household Support Fund Officer

Job Location: Balsall Heath, Birmingham B12 8LF

Salary: 13.45 per hour for 30 hours a week

Contract type: Fixed Term (until 31

st

March 2026)

Working hours: Part Time (up to 30 hours Tues-Fri per week)

About the role

We are currently recruiting for a fixed term Household Support Fund Officer to join our small, friendly locality-based team in Balsall Heath. This is a fixed term contract until early April 2026 with potential for extension.


Birmingham`s Household Support Fund is a hardship grant provided individual households as part of the government`s Cost of Living support package to eligible households in need. This role will support the co-ordination and accessible delivery of the grant across Hall Green and Selly Oak localities.


As the Household Support Fund Officer, you will:


Support the co-ordination and completion of Household Support Fund applications, both over the phone and at face-to-face sessions held in the community. Work with our community partners to identify opportunities for outreach, setting up and attending community advice and support sessions. Work with Trusted Partners in the community to process Household Support Fund grant services. Undertake Grant Fund communications and marketing, including helpline management. Link grant applicants with wider support through signposting and Family Connect Forms - liaising directly with the locality based Early Help teams.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

For this role, you will require a strong commitment to excellent Customer Service, good communication skills adaptable to a diverse client group, a commitment to integrity, supporting vulnerable individuals, and the ability to manage customer difficulties, both over the phone and face-to-face in community settings. You will need to be able to work independently, problem solve and manage your own workload priorities.


You will need to be able to easily and flexibly travel between our four Community Hubs and our numerous Trusted Partners across two localities. This will include having access to own transport.


This role may involve occasional weekend and evening work in the community.


You will have a good general or technical education beyond GCSE e.g. 2 or more A Levels/ NVQ3 or vocabulary, verbal reasoning, and numerical skills to the equivalent ability level as a minimum with additional relevant experience. You will have a good working knowledge of Microsoft Office, including Excel, alongside digital and/or interactive social media.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.


Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay

How to apply

Email your Cv to Recruitment.mailbox@greensquareaccord.co.uk or click apply now.


All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.