Job Description

Location: 2 City Quays

Reports to: Facilities Manager - Mitie

Working Hours: Monday to Thurs 8:00AM - 3PM & Friday you get an early finish

Role Purpose:

To provide a high-quality, proactive housekeeping service across a three-floors at 2 City Quays for Thales, ensuring all staff eating areas and kitchenettes are clean, well-stocked, and welcoming throughout the day. The role also includes supporting short-notice hospitality requests and acting as a friendly, responsive point of contact for personal assistants (PAs) and other stakeholders within the building.

Key Responsibilities:

Housekeeping & Facilities Support Maintain cleanliness and tidiness of all kitchenettes and staff eating areas across the three floors. Replenish consumables (e.g., tea, coffee, milk, cutlery, napkins) and ensure equipment (e.g., microwaves, dishwashers, fridges) is clean and operational. Monitor and report any maintenance issues or supply shortages to the Facilities team promptly. Conduct regular checks throughout the day to ensure high standards of hygiene and presentation are maintained. Hospitality Support Assist with setting up and clearing down meeting rooms for internal and client-facing events. Support ad hoc hospitality requests such as tea/coffee service, catering coordination, and room resets. Liaise with catering providers and ensure timely delivery and presentation of refreshments. Stakeholder Engagement Act as a visible and approachable point of contact for PAs and department coordinators. Respond promptly and professionally to short-term requests or queries related to housekeeping or hospitality. Build positive working relationships with building occupants to understand and anticipate their needs. Skills & Experience:] Experienced in a housekeeping, facilities, or hospitality support role (corporate environment). Strong customer service orientation with excellent interpersonal skills. Ability to multitask and remain calm under pressure during busy periods. Proactive, reliable, and detail-oriented with a strong sense of ownership.

Benefits of the Role:

Enhances the overall workplace experience for staff and visitors. Provides a flexible, responsive layer of support to the Facilities and PA teams. * Helps maintain a clean, professional, and welcoming environment throughout the building.