Job Description

We are currently looking for housekeepers to join our ward 25A Major Trauma team.
The post holder will work as an integral part of the ward team. The role of Housekeeper will assist in the coordination of all patient facilities/services in the ward area and to ensure a clean, safe and comfortable environment.
The main elements of the role are ensuring the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet patient needs, as determined by the Supervisory Sister.
The post holder will work closely with contractors and support services departments as directed by the Supervisory Sister. They will assist in maintaining quality standards and rectify deficiencies.
PREVIOUS APPLICANTS NEED NOT APPLY.
Main duties of the job
This advert may close early, if we have received a sufficient amount of applications. Therefore you are highly advised to apply as soon as possible if you are interested in this position.
We have an exciting opportunity for housekeepers to join our friendly and dynamic Ward 25A team within the NMSK Division. You musthave the enthusiasm and desire to deliver a high quality service to our patients and their families. The candidate must have excellent communication and organisational skills, be work independently using their initiative and within a team ensuring a clean, safe environment is maintained for patients safety.
This role will be a valuable addition to our ward team, you will be responsible for ensuring the ordering and distribution of patients meals and drinks and assisting when needed and ensuring the ward is adequately stocked with consumables. You will be working together with the multidisciplinary team to ensure the departments are maintained to a high standard of cleanliness of both the ward environment and clinical equipment .
The successful applicant must be flexible and willing to work shifts covering a Monday to Sunday service, including bank holidays.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under represented groups.
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro-rata
Contract
Permanent
Working pattern
Part-time
Reference number
339-NMSK8928-CCC
Job locations
Southmead Hospital
Southmead road
Bristol
BS10 5NB
Job description
Job responsibilities
Catering

• To encourage and assist patients to order food, where necessary taking into account special needs and medical requirements as directed by ward staff.
• To ensure people have any assistance they require to eat and drink and to monitor food intake in conjunction with the ward nurse.
• To prepare and serve hot/cold snacks (e.g. breakfast) as requested offering a 24 hour snack service.
• To serve meals in conjunction with the nursing team, ensuring patients intake is known and that their dietary needs are met.
• To provide eating assistance, e.g. cutting up food, placing food within reach/ feed patients and providing friendly encouragement to patients with regards to eating.
• To prepare hot/cold beverages including appropriate trolley/equipment regularly at scheduled times.
• To ensure all regenerated meals and beverages are served at the correct temperature according to food hygiene regulations and Trust operational policy.
• To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients.
• To wash all equipment/utensils used in preparation, regeneration, serving and consuming food and beverages at breakfast and on beverage rounds.
• To check that the ward kitchen is clean and tidy at all times, e.g. discarding out-of-date food and stock rotation beyond the daily clean by the patient support team (PST).
• To ensure refrigerated food is labelled and stored correctly in accordance with Trust operational policy.
• To ensure in conjunction with the ward nurse that discharged and newly admitted patients meal requirements are actioned.
• To co-ordinate extra meal requirements that may arise.
• To ensure that patients whose fluid intake is not medically restricted have access to fresh water.

Maintaining the Environment

• To assist in the monitoring and audit of service delivery, especially related to cleaning, food, linen and the environment, at the agreed frequency, and to inform the ward sister of the outcomes.
• To assist in completing the wards defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.
• To assist in co-ordinating other ad hoc maintenance, liaising with the support service helpdesk as required for other services.
• To assist the Senior Sister in carrying out regular equipment monitoring as necessary in accordance with procedures.
• To transport and dispose of clinical, domestic and confidential waste as per the policy, e.g. taking waste to the ward disposal area in conjunction with the PST.
• To participate with ward staff in monitoring the access and security and use of premises and facilities.
• To ensure that patients space is respected including attending to patients perishable items e.g. fruit.
• To respect the privacy and dignity of patients whilst carrying out housekeeping duties.
• To liaise with the Senior Sister concerns relating to the potential for adverse behaviour and security breaches.
• To use communication skills to help manage and prevent any aggressive and abusive behaviour, and escalate this to a senior member of staff as necessary.
• To ensure the safe storage of equipment.
• To ensure equipment is in good working order. Ensure equipment repairs are carried out in line with trust policy.

General

• To assist in maintaining and updating paper-based records and information as required.
• To respond to requests for general information.
• To receive and pass on information to others, maintaining confidentiality.
• To understand the Trusts Complaints Procedure and act in accordance with this procedure.
• To assist with training of staff involved with ward housekeeping services explaining the required standards.
• To be aware of any new food hygiene standards, changes to waste categorization, etc.

Job description
Job responsibilities
Catering

• To encourage and assist patients to order food, where necessary taking into account special needs and medical requirements as directed by ward staff.
• To ensure people have any assistance they require to eat and drink and to monitor food intake in conjunction with the ward nurse.
• To prepare and serve hot/cold snacks (e.g. breakfast) as requested offering a 24 hour snack service.
• To serve meals in conjunction with the nursing team, ensuring patients intake is known and that their dietary needs are met.
• To provide eating assistance, e.g. cutting up food, placing food within reach/ feed patients and providing friendly encouragement to patients with regards to eating.
• To prepare hot/cold beverages including appropriate trolley/equipment regularly at scheduled times.
• To ensure all regenerated meals and beverages are served at the correct temperature according to food hygiene regulations and Trust operational policy.
• To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients.
• To wash all equipment/utensils used in preparation, regeneration, serving and consuming food and beverages at breakfast and on beverage rounds.
• To check that the ward kitchen is clean and tidy at all times, e.g. discarding out-of-date food and stock rotation beyond the daily clean by the patient support team (PST).
• To ensure refrigerated food is labelled and stored correctly in accordance with Trust operational policy.
• To ensure in conjunction with the ward nurse that discharged and newly admitted patients meal requirements are actioned.
• To co-ordinate extra meal requirements that may arise.
• To ensure that patients whose fluid intake is not medically restricted have access to fresh water.

Maintaining the Environment

• To assist in the monitoring and audit of service delivery, especially related to cleaning, food, linen and the environment, at the agreed frequency, and to inform the ward sister of the outcomes.
• To assist in completing the wards defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.
• To assist in co-ordinating other ad hoc maintenance, liaising with the support service helpdesk as required for other services.
• To assist the Senior Sister in carrying out regular equipment monitoring as necessary in accordance with procedures.
• To transport and dispose of clinical, domestic and confidential waste as per the policy, e.g. taking waste to the ward disposal area in conjunction with the PST.
• To participate with ward staff in monitoring the access and security and use of premises and facilities.
• To ensure that patients space is respected including attending to patients perishable items e.g. fruit.
• To respect the privacy and dignity of patients whilst carrying out housekeeping duties.
• To liaise with the Senior Sister concerns relating to the potential for adverse behaviour and security breaches.
• To use communication skills to help manage and prevent any aggressive and abusive behaviour, and escalate this to a senior member of staff as necessary.
• To ensure the safe storage of equipment.
• To ensure equipment is in good working order. Ensure equipment repairs are carried out in line with trust policy.

General

• To assist in maintaining and updating paper-based records and information as required.
• To respond to requests for general information.
• To receive and pass on information to others, maintaining confidentiality.
• To understand the Trusts Complaints Procedure and act in accordance with this procedure.
• To assist with training of staff involved with ward housekeeping services explaining the required standards.
• To be aware of any new food hygiene standards, changes to waste categorization, etc.

Person Specification
Education
Essential

• Education Maths/English Grade A-C / 9-4

Desirable

• Food Hygiene qualification/certification

Experience
Desirable

• Hospital experience Catering/Housekeeping
• Hospitality experience

Essential
Essential

• Good Communication/ Customer Skills
• Team Working
• Organisation Skills
• Flexible / Adaptable
• Able to use own initiative

Person Specification
Education
Essential

• Education Maths/English Grade A-C / 9-4

Desirable

• Food Hygiene qualification/certification

Experience
Desirable

• Hospital experience Catering/Housekeeping
• Hospitality experience

Essential
Essential

• Good Communication/ Customer Skills
• Team Working
• Organisation Skills
• Flexible / Adaptable
• Able to use own initiative