Job Description

Pontcanna House Care Home

Position: Housekeeper

Responsible to:

Care Manager

Person in Charge

Head Housekeeper

Scope of the position:

To provide residents with the highest standard of basic care and support, in accordance with the Homes' philosophy, policies and procedures and observing the individualised care plan whilst ensuring the confidentiality of the residents and the Home at all times.

All staff are expected to promote the Homes' values and principles at all times, ensuring our equal opportunities, diversity and related policies are adhered to at all times and attending training where gaps are identified in their knowledge or skills.

Housekeeper Roles and Responsibility :

Customer Service

To promote the good reputation of the Home at all times.

To be helpful and courteous to all relatives, visitors, referring enquiries about the residents' care and well being to the Care Manager.

To report all compliments comments and complaints.

Housekeeping staff should not underestimate the value of their contact with residents or their therapeutic role within the home.

Main Duties and Responsibilities:

To build up good relationship with the residents.

Discussing with the resident and/or their key carer individual rights and choices in relation to room cleaning

To follow daily, weekly and monthly cleaning rotas

as listed below:

Ensure working within the HEALTH and

SAFETY guidelines

.

Daily cleaning routine:

Entrance

: Sweep paths; mop entrance hall and ramp; hoover hall and stairs; dust doors; collect post.

Toilets:

Brush toilets; clean seats and frames, mop floors, wipe window sills and tiles; clean sinks and taps; refresh disinfectant in brush holders.

Bathrooms

Clean baths, sinks and taps, window-sills and tiles; mop floors.

All Bedrooms

Clean sinks and taps; dust window-sills; empty litterbins; dust furniture, clean floor and make sure all beds tidy and clean. Ensure wardrobes and chest of drawers are checked cleaned and residents' clothes tidied.

Weekly:

Bedrooms

Windows, doors/paintwork; stairs and halls; high rails in double room and wipe ceiling lights

Laundry:

where domestic duties allow

Sorting washing, load and unload machines taking care to use correct temperatures depending on types of fabric. Sluicing of linen where necessary, handwashing of resident's Ironing and pressing of clothing and linen, as necessary. Sorting and folding residents clothing ready for repair and putting away. Ensure working within the infection control guidelines.
To undertake such other duties as may be determined from time to time within the general scope of the post.

Security

To ensure the security of the residents' property and the Homes' property and premises. Report and hand in any lost property.

Health and Safety

To understand and comply with the Homes' policy on Health and Safety at work.

To carry out all duties in such a way as to ensure the a safe use of resources and equipment.

To report all accidents, defects, damage, theft, breakages and hazards.

To assist with risk assessments.

To attend fire evacuation sessions and all training and instruction sessions.

To carry out all duties in a safe manner, having regard to the health, safety and welfare of self, staff, residents and other persons on the premises of the Home

Training and Development

To undertake and attend training and development activities as required.

To assist in the training of new care assistants.

To follow and accredited NVQ programme.

To participate in staff supervisions.

To take responsibility for personal/self-development and learning.

Personal Appearance

Adopt a neat, clean and tidy appearance at all times, and wear the Wear protective clothing in accordance with COSHH and Health and Hygiene regulations and Infection Control guidelines Maintain the highest level of personal cleanliness and hygiene.

Policies and Procedures

To attend staff meetings when required.

To check the duty roster and sign to actual hours worked.

To adhere to the Homes' policies and procedures as contained in the manual held in the office.

To become familiar with the contents of the employee handbook or the employee information binder.

The responsibilities and duties outlined above are NOT exhaustive, and you may be required to carry out additional duties as required from time to time. The job description will be regularly reviewed and may be subject to change from time to time.

EXPERIENCE

Providing nice , clean environment for a vulnerable person

Customer service: face to face /telephone

Knowledge and understanding of dementia and people with dementia.

Experience in a residential setting or care setting.

Record keeping and quality assurance

Working as part of a team

QUALIFICATIONS

Mandatory training in the care sector, manual handling, first aid, health and safety, infection control. Etc.

Desirable to have knowledge of care standards and Care council code of conduct

SKILLS

Communication and good level of interpersonal skills

Problem solving/creative/Innovative

I.T Skills

Record Keeping

Literacy

Relationship building

Team orientated

Customer focused

Time management

Well organised

Understanding of person-centred care

VALUES AND BEHAVIOURS

Committed to learning and development

Always puts needs and happiness of resident first

Proactive attitude

Positive mental attitude

Calm and reasonable

Professional and diplomatic when dealing with others

Committed to fairness and equity

Flexible in approach to people/tasks

Honesty/integrity

Discreet and confidential

Empathy

Job Types: Full-time, Part-time, Permanent

Pay: 12.50-12.60 per hour

Expected hours: No less than 20 per week

Benefits:

Free parking Sick pay
Work Location: In person