Job Description

The Marcliffe is one of Scotland's finest luxury and elegant five-star Scottish country retreats, has a new and exciting opportunity for a Housekeeping Assistant to join the family friendly exclusive hotel.

With its warm ambiance and picturesque setting on the outskirts of the historic city of Aberdeen. The Marcliffe hosts 40 bedrooms, function suites ranging from 350 to smaller private dining and fine dining restaurant. The Hotel offers vast opportunities for clientele to enjoy some of Scotland's finest local delicacies in addition to activities such as world renowned golfing, fishing and famous whisky trails.

The Housekeeping Assistant has responsibility for cleaning, maintaining and immaculately presenting guest bedrooms, suites, and public areas to a five-star standard.

Ensure thorough cleaning of guest rooms, including making beds, dusting, vacuuming, and sanitising. Working as part of the housekeeping team on busy 'turnaround' days to prepare for guest arrivals. Ensure all guests rooms, restrooms and public areas are cleaned, maintained and adequately stocked with necessary amenities and supplies. Vacuuming, sweeping, and mopping floors. Cleaning up spills with appropriate equipment. Maintain cleaning equipment and report any defects of maintenance issues promptly to management. Collecting and disposing of rubbish bins. Respond promptly to guest requests and address their needs efficiently. Assist with laundry services, including washing, drying, and folding linens. Perform regular deep cleaning as directed by management. Actively engage in training and development opportunities as directed. Comply with health and safety, hygiene, fire prevention, and manual handling regulations. Safe use of chemicals, ensuring wet signs are in use when required. Take responsibility for hotel keys in your possession, ensuring security and privacy of guest rooms. Carry out any reasonable tasks requested by Management. Ensure the highest standards are maintained throughout the hotel and that guests' expectations are exceeded.

What are we looking for?

Customer service focused with ability to relate well to all hotel guests and employees. Driven and proactive with a hands-on approach. Self-motivated and able to work independently with minimal supervision. Excellent communication and the ability to work well with others in a team. Strong attention to detail, a passion for high standards and take pride in the work done. Professional in demeanour and presentation. Tenacious with ability to multi-task, prioritise, work under pressure and to tight deadlines. Adaptable, innovative, and flexible to business demands Operate effectively in a fast-paced environment and make informed and considered decisions. Physical fitness for moving, lifting, and standing throughout the working day. Housekeeping experience in a 5-Star hotel is desired but not essential. Knowledge of Health & Safety, Fire Safety and Manual Handling is preferred.

Benefits:

Meals and uniform provided Monthly gratuities via Tronc Employee discount On-site parking Employee of the Month programme Ongoing training and development opportunities

The successful candidate will be required to work shifts which include weekends.

If you have a passion for making people feel better and have plenty of individuality, we want to hear from you.

Pay: 12.25 per hour

Ability to commute/relocate:

Aberdeen: reliably commute or plan to relocate before starting work (required)
Experience:

Housekeeping Assistant: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/08/2025