Job Description

About the role

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Our Housekeeping Assistants work as part of a supportive team to deliver a 5-star guest experience to those staying at one of our 5 Partnership hotels. Set in some of the most beautiful locations in the UK, our hotels have their own unique identity. Each one offers a fantastic place for Partners to unwind and maintain the work-life balance they deserve. As a Housekeeping Assistant you'll be working predominantly in the Housekeeping team but also have the opportunity to assist in our own laundry so you'll enjoy plenty of variety with plenty of learning opportunities in the role.

At a glance

Hours of work:

Various part time hours 22 hours per week, earliest start 07:00, latest finish 15:00 on a 2 week rotaWeek 1 - Monday, Thursday, Friday & SaturdayWeek 2 - Sunday, Monday, Thursday & Friday

Location

- Bala Lake Hotel

Contract type

- This role is Permanent

Pay rate

- 12.40



As a Housekeeping Assistant you'll be working predominantly in the Housekeeping team but also have the opportunity to assist in our own laundry so you'll enjoy plenty of variety with plenty of learning opportunities in the role.

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.


To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.


Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the


marketplace.

What you'll be doing:

To work as part of a busy team to deliver a first rate guest experience through the focus on the cleanliness and maintenance of standards throughout the hotel.

Key Responsibilities

Cleaning and maintaining guest rooms, bathrooms and public areas of the hotel. Maintaining strict health and safety standards. Supporting the implementation of changes to ensure continuous innovations and improvements are made within the team. Supporting other areas of the hotel operation when needed. Safe use of housekeeping tools and chemicals including; vacuum cleaners, mops and cleaning materials. Although task focused, our Housekeeping Assistants also need to demonstrate excellent customer service skills throughout their day. Ensuring every interaction our guests have are positive ones which will see them return time and time again.

Essential skills/experience you'll need

Self-motivated a ready to work alone when needed. Have a great attention to detail and take pride in your work. Able to work under time pressure. Good computer literacy skills.

Desirable skills/experience you may have

Experience in a hotel/hospitality environment is welcomed but not essential. We'll give you the training you need to perform at your best, everyday.

Please see job outline PDF attachment for more details

External applicants - please view the attached job outline


Internal applicants - please view the job outline HERE:

About The Partnership

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We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.



We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.



As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.



We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.



As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.



We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.



We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.