Job Description

About Us:

Here at The Hollies Hotel we pride ourselves on creating an excellent customer experience. We are a small, family run business who have grown from 5 bedrooms in 1986, to over 80 guest rooms today. Catering primarily to corporate clientele during the week, our weekends see locals and leisure guests enjoying dinner and events.

2. The Job:

Vacancy for Housekeeper within a busy hotel & serviced apartment operation. 15-25 Hours per week Hours will start from 8:30 am and will include occasional evening work & alternate weekends. Duties to include; Servicing of hotel bedrooms, hotel cottages & conference centre. Ensuring our high standards are maintained at all times. Interaction with guests in the hotel. Previous experience is preferred but not essential, all training will be provided.

Key Responsibilities:

Clean and maintain assigned guest rooms, public areas, and back-of-house areas to high standards of cleanliness and orderliness Make beds, change linens, restock supplies like towels and toiletries Vacuum, mop, dust, and polish surfaces in rooms and common areas Report any maintenance issues or need for repairs Respond promptly to guest requests for items like extra towels or toiletries Adhere to all safety, sanitation, and security procedures Assist other departments as needed to ensure excellent guest service

Key Attributes:

Whilst full training in the role will be provided, there are some key attributes we are looking for:
o Excellent communication and interpersonal skills.

o Ability to work in a fast-paced environment and handle multiple tasks.

o A willingness to learn and a positive attitude.

o Attention to detail and accuracy, especially when taking orders and processing payments.

o Commitment to delivering excellent customer service.

o Ability to work flexible hours, including evenings and weekends.

Qualifications & Requirements

Whilst full training in the role will be provided, there are some key attributes we are looking for:
o Excellent communication and interpersonal skills.

o Ability to work in a fast-paced environment and handle multiple tasks.

o A willingness to learn and a positive attitude.

o Attention to detail and accuracy, especially in guest accommodation.

o Commitment to delivering excellent customer service.

o Ability to work flexible hours, including evenings and weekends.

Job Specifications

08::30 14:00 (Occasional early evening shifts to prepare conference rooms) Salary: Competitive hourly rate.
Benefits:

o Supportive family-run environment with opportunities for growth.

o Alternate weekends off, although additional cover is required for holiday periods.

o 25% discount at our restaurant & 50% discount at our bar

o Free on-site parking

o Enrolment on the company pension scheme

o Christmas to early New Year off

o 4.6 Weeks paid holiday (pro-rata based on average hours)

Health and Safety

o Health and Safety: Ensure all health, safety, and hygiene regulations are adhered to.

o Induction Training will be provided at the start of employment.

To apply please email your cv to reception@thehollieshotel.com for the attention of Head Housekeeper.

Job Type: Part-time

Pay: 10.00-12.50 per hour

Work Location: In person