Job Description

Join the team at Thurlestone

We are recruiting for a

Housekeeping Manager

to join the current team of 12 in the housekeeping department the Thurlestone Hotel. This is a Full-Time role working 5 days a week. Previous housekeeping experience is required and the ability to lead the daily shift in the absence of the head housekeeper. Live in accommodation can be arranged at a small weekly cost with the role.

The Thurlestone Hotel is a luxury, family-owned, 4-star 65-bedroom hotel and 4 apartments situated on the spectacular South Devon coast. The hotel includes the 2 AA Rosette Trevilder Restaurant, Voyage Spa, 9-hole golf course, The Village inn Pub as well as a range of sports facilities including tennis, squash and a seasonal kids club.

Our mission statement is

"we strive to exceed our guests' expectations so they wish to return"

and we know that we would not come close to achieving this without the wonderful people that work here.

Delivering the high-levels of hospitality and first-class service that guests have experienced here for over 120 years would not be possible without the right team so when recruiting we are looking for people with the right personality, attitude and passion to deliver an exceptional experience to all of our guests and support their colleagues at all times.

About the role

To manage the housekeeping department efficiently in accordance with company policies and procedures whilst ensuring a high standard of cleanliness and hygiene in all bedrooms, all public areas, corridors, back of house housekeeping areas and harbour apartments.

Main Responsibilities

To ensure that total guest satisfaction is maintained in the areas under housekeeping control as detailed above. To conduct daily inspections of the public areas, bedrooms and apartments including apartments (prior to guests checking in), ensuring that the public areas are cleaned every morning. To ensure that linen is controlled effectively and efficiently, ensuring that the housekeeping linen budget is maintained and not over spent. To be hands on and involved with the day-to-day cleaning tasks and lead by example. To ensure that bedrooms and apartments are ready to the required standard in time for guest arrival. To ensure that the staff budget is maintained and not over spent and also ensuring that staff are working to an effective rate. To allocate work duties to housekeeping staff on a daily basis To plan and manage staffing levels effectively in accordance with the hotel's occupancy, events, forecasts and budget. To schedule and supervise deep cleaning in line with annual programme. Including preventive measures for E.coli and legionnaires. To ensure that all guests special requirements are prepared. To maintain security within your department, including keys, stock and lost property. To ensure that housekeeping supplies are ordered and controlled and maintain your departmental budget. To ensure that all operational equipment and work utensils are maintained in good working order whilst ensuring the timely reporting of malfunctions to the maintenance department To maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues To manage lost property professionally, ensuring it is reports and returned to guests. To be proactive in self-development and motivate your team to achieve targets. To ensure that COSHH training and COSHH records are up to date and new members of staff are trained. Comply with all Company Policies and legal requirements with special reference to Health and Safety To be in control of ordering, issuing and maintaining staff uniforms. Ensuring staff are signing for their uniforms. To perform bi-monthly inspections of the apartments checking the inventory and reporting any maintenance issues to the maintenance department. Actively participate in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures To occasionally act as a Duty Manager and attend Head of Department meetings.

Hours

A Full-time role working 5 days / week which will include weekends.

Typical shifts are 8am - 4.30pm.

Employee Benefits

Yearly Profit-Related Pay Bonus

Tips

Discounted Hotel Stay (our sister property and Pride of Britain hotels)

Complimentary gym and spa usage

Complimentary on-duty meals

Complimentary parking

Food & Beverage discounts

Gift Voucher discounts

Discounted Friends & Family rates

Employee Assistance Programme

Professional Development & Training

Job Types: Full-time, Permanent

Pay: 33,000.00-35,000.00 per year

Work Location: In person