Job Description

Dalhousie Castle, Scotland's oldest inhabited castle, is currently undergoing a

5 million refurbishment

to elevate its facilities while preserving its historic charm. As Housekeeping Supervisor, you will play a key leadership role during this transformation, ensuring that both newly refurbished and existing areas are maintained to the highest standards of cleanliness, presentation, and guest satisfaction.

Key Responsibilities:

Leadership & Team Management

Supervise daily housekeeping operations, ensuring standards are met across refurbished rooms, public areas, heritage spaces, and spa facilities. Support the Executive Housekeeper with team scheduling, training, and performance management during a time of operational change. Inspire, guide, and coach the housekeeping team to maintain consistency across refurbished and non-refurbished areas during the transition.

Refurbishment Coordination

Work closely with maintenance, project managers, and other departments to prepare new rooms and areas for guest use. Assist in deep-cleaning schedules, post-renovation snagging checks, and phased handovers of completed refurbishment zones. Adapt procedures and quality checks to align with new materials, furnishings, and finishes introduced during the refurbishment.

Quality Control & Guest Experience

Conduct regular inspections of rooms and public spaces--including refurbished suites--to ensure brand and safety standards are upheld. Manage priorities in real-time to support VIP arrivals, weddings, and spa experiences, especially as refurbished areas open. Handle guest feedback with professionalism and ensure rapid follow-up on service recovery where needed.

Inventory & Stock Control

Maintain and reorder supplies, equipment, and linen, adjusting inventories as room styles and layouts evolve. Ensure appropriate use of new cleaning products introduced during the refurbishment, especially for delicate or luxury materials.

Health, Safety & Compliance

Enforce COSHH and Health & Safety compliance, particularly in new areas where layout and regulations may have changed. Oversee training on new equipment and revised cleaning protocols associated with refurbished spaces.

Team Collaboration & Communication

Liaise with Front Office, Maintenance, and Food & Beverage to ensure seamless guest experiences during renovation phases. Maintain open communication channels with senior management about the impact of refurbishment on housekeeping operations.
The Refurbishment Opportunity:

Dalhousie Castle's 5 million refurbishment includes upgraded guest rooms, refreshed spa and wellness areas, enhanced public spaces, and luxury interiors--all while preserving the castle's storied character. This role offers a unique opportunity to contribute to shaping the standards and culture of a revitalised hospitality experience at a historic Scottish landmark.

? Requirements & Skills:

1-2 years of supervisory housekeeping experience, ideally in a heritage or luxury hotel. Familiarity with housekeeping protocols for both traditional and modern interiors. Strong leadership, communication, and attention to detail. Ability to adapt quickly and work effectively during periods of change or disruption. Flexible schedule, including weekends and evenings, especially during refurbishment deadlines or event periods. Understanding of COSHH, Health & Safety, and use of cleaning technologies.
Why Join Us?

Be a key part of an exciting new chapter in Dalhousie Castle's 13th-century legacy. Opportunity to shape and deliver modern luxury standards within a historic environment. Work in a supportive team that values service excellence, heritage, and innovation.

Apply today

to help shape the future of Scotland's most historic castle hotel--while making your mark as a leader during this transformative 5 million refurbishment.

Job Types: Full-time, Permanent

Additional pay:

Tips
Benefits:

Company pension Employee discount Free parking
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

housekeeping: 2 years (preferred)
Work Location: In person