Job Description

Job Title:

Housekeeping Supervisor

Division/Location:

Housekeeping/ Dalhousie castle hotel

Reports to:

Housekeeping Manager

Responsible for:

Housekeeping team/Public Areas

Authority to:

None

overview & core Values

At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a

Housekeeping Supervisor

working for the

7H managed hotels

, you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel's overall objective.

7H have 4 core important values which are central to the success of the hotel;

Ownership|

We think and perform like owners

Driven|

We have a constant desire for improvement

Transparency|

We ensure clarity in communication so that there are no surprises

Investment in our People|

We continuously invest in our people to ensure that they are the best that they can be

core Duties and Responsibilities

To be accountable for the housekeeping department in the absence of the Housekeeping Manager To support the Housekeeping Manager in ensuring all bedrooms are cleaned to the highest standard Ensure all Health & Safety procedures are followed Daily room checks to ensure highest level of cleanliness and that rooms are presented according to the hotel standards Ensure rooms are ready within the set timelines Ensure bedrooms are cleaned and turned around within the given parameters Support the Housekeeping Manager with linen and stock ordering where necessary To ensure all tasks are being carried out and checklists are completed To support the Housekeeping Manager on the completion of a housekeeping department rota on a weekly basis to ensure sufficient cover for the hotel business and operations whilst also ensuring payroll costs remain in line with budget To assist the Housekeeping Manager with return to work interviews in order to effectively manage absences To manage any staff issues informally where appropriate and to advise Housekeeping Manager of any issues which need to be formally dealt with To attend daily and weekly operations meetings in absence of Housekeeping Manager to ensure Housekeeping department is represented, preparing the required documents for these meetings and communicating the information given at these meetings to the housekeeping team. To support the Hotel Manager in any other tasks given to you to support the overall hotel operations Control expenditure and costs within the department To support in the development and training of new and existing staff on any new hotel standards and procedures and to ensure all staff are fully trained in all housekeeping procedures. Liaise with maintenance team on any room maintenance or public area maintenance needs Ensure all public areas are maintained and cleaned to a high standard

People

To maintain good working relationships with colleagues in all departments of the hotel

To be fully aware of daily activities in the hotel

Liaise with management on any people issues which may be classed as high risk

Act as a role model in terms of values, professional ethics and conduct

Identify training needs within the team and deliver or source appropriate training following authorization from Housekeeping Manager

Communicate throughout team to ensure all members are aware of current developments within the company

Ensure department is well presented at all times

To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
To constantly improve and develop product knowledge to maximise quality of service

To be able to be cross-train in other departments to develop individual potential

Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times, and to assist in the event of absence cover

To comply with the company grooming and uniform standards

Attend training when required and be up to date with all legislative training

Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same

Quality

To ensure that guests receive an exceptional level of service and will want to return

Ensure all team members are providing exceptional levels of service at all times

Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear

Understand department risk assessments

To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.

To ensure all appropriate standard operating procedures are adhered to within department

To be fully conversant with the Hotel policy on:

Fire & Evacuation

Security procedures

Health & safety policy

Profit

To Participate in guest activities that promote the hotel product and its service

Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control

To create and take advantage of sales opportunities in order to maximise hotel revenue

To be fully aware of the hotel facilities and promote them whenever possible

To remain focused on standards

To maintain a high level of awareness of local competitors and trends

Actively participate in hotels responsible business initiatives

Support Housekeeping Manager with ensuring payroll is controlled internally to meet budgeted targets

General

Comply with the company codes of conduct at all times

Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals

Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

Familiarise yourself with emergency and evacuation procedures Understand your responsibilities with regards to security patrols and data protection legislation Proactively pursue all practices in line with Company environmental and energy saving initiatives Have a flexible approach to the hours you are required to work to meet the needs of the business. Ensure own 100% Flow completion and assist Housekeeping Manager with ensuring 100% completion for housekeeping and public area cleaners Produce reports as required Understand your responsibilities with regards to guest and staff security Duty Manager responsibilities

Success Criteria

Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition

Display a positive attitude at all times

Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure

Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment

Minimal guest complaints to be received

Positively impact the volume of repeat business

Meet department targets

JOB SPEC

Key Skills & Attributes Required

Previous experience within same role in hotels

Ability to provide and demonstrate exceptional guest service

Positive can-do attitude

Great charisma & people skills

A good ability to manage business/workflow priorities

Friendly and approachable

Exceptional attention to detail

Ability to remain calm under pressure

Key Skills Desirable

Recognised qualifications/awards within the hospitality industry

EPS trained

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension Employee discount Free parking
Experience:

housekeeping: 2 years (preferred)
Work Location: In person