Job Description

Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Housekeeping Supervisor with 2 years Housekeeping or quality control experience to join Team Rockliffe!

The Role

The main responsibilities of the role will be (but not limited to):

To assist the Housekeeping management with the daily operations of the Housekeeping department and deputising in their absence To ensure that all of the Housekeeping team deliver the highest level of cleanliness and customer service to guests and members alike and constantly work to a 5 star standard. Work closely with other departments to coordinate Guest arrivals and departures Excellent communication skills both with guests and colleagues at all levels whilst maintaining a level of professionalism at all times. Assist with the daily Housekeeping operations by distributing Room lists to team members and informing team members of their allocated daily tasks. Carry out and ensure that regular on-the-job training is taking place to agreed standards and identify areas of poor performance and provide coaching / mentoring where needed to ensure 5-star service. Be the first point of contact for any Guest complaints are ensure these are dealt with quickly and professionally.

What We Offer You

At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:

Competitive salary Employee assistance programme Exclusive team member accommodation rates and reduced friends and family rates Spa usage times available to all team members Gym usage times available to all team members Fitness Classes 50% saving on Spa Treatments 50% saving on Spa Days 50% saving on Dining 20% saving on purchases within the Spa Boutique 20% saving on purchases within the Golf Pro Shop 20% saving on Golf Lessons 20% saving on gift vouchers Long Service Award including additional annual leave days and bonus payment. Pension Scheme for eligible team members Life Assurance for eligible team members Special rate applicable when visiting other Pride of Britain hotels (subject to availability)
We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.

Please keep a look out on our social media platforms to see all of our additional team activities and incentives.

If you have a passion to work in hospitality and want to advance your skills in a leading 5Hotel, we want to hear from you!
Job Types: Full-time, Permanent

Benefits:

Employee discount Free parking Gym membership Health & wellbeing programme On-site parking Sick pay
Work Location: In person