Job Description

Job Ref:

BRU1037

Branch:

Bruntsfield Hotel

Location:

Bruntsfield Hotel, Edinburgh

Salary/Benefits:

26603.20 per annum

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

0800-1630

Hours per week:

40

Posted date:

13/01/2026

Closing date:

15/02/2026

Nestled in the heart of Edinburgh's charming Bruntsfield area, the Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort. Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh's vibrant city centre. Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences. With 74 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike. Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel's reputation as a welcoming and sophisticated Edinburgh landmark.

Key responsibilities of the Housekeeping Supervisor will include:

Run sold room reports, verify room status, determine discrepant rooms, prioritise room cleaning, and update status of departing guest rooms. Assist Housekeeping Management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff in the absence of management. Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists. Contact Maintenance, Front Office or Housekeeping office directly for urgent repairs. Respond promptly to requests from guests or Front Office requests. Request preventative maintenance or non-urgent repairs using appropriate method and system Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete. Check with the appropriate source for additional assignments throughout the shift. Identify room assignments and type of cleaning required for each. Verify room status listed on report, determine discrepant rooms, prioritise room cleaning, and update status of departing guest rooms. Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift. Assist Housekeeping management in managing daily activities of Housekeeping and Laundry. Coordinate VIP service to ensure VIP's needs are met throughout the stay. Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time. Perform other reasonable job duties as requested including room cleans, public area cleaning and laundry. Perform a variety of cleaning activities, such as sweeping, mopping, dusting, and polishing. Ensure all rooms and public areas are cleaned and organised. Make beds and change linens as required. Clean and sanitise bathrooms and replenish supplies. Vacuum and clean carpets and rugs. Empty and dispose of trash in an environmentally friendly manner. Report any maintenance issues or safety concerns to the supervisor. Ensure all cleaning equipment and supplies are in good working order and report any shortages. Collaborate with other team members to ensure a high standard of cleanliness and guest satisfaction. Adhere to health and safety guidelines and regulations.

The Ideal Housekeeping Supervisor:

Strong customer service skills. Proven experience as a Housekeeper or a similar role preferred, not essential. Knowledge of cleaning and sanitation products, techniques, and methods. Ability to work independently and prioritise tasks. Strong attention to detail and a commitment to maintaining a clean and organised environment. Excellent communication and teamwork skill, fluent in English.

Benefits:

Friends and family discounts. Recommend a Friend. Employee Assistance Programme.

Edinburgh is many things but one thing that stands for above all else, soaring over the castle, festivals, and rich history, is a sense of community. Family, friends and neighbours, The Bruntsfield is rooted in this community spirit, especially during the winter season. Our boutique townhouse has been around 1861 when William Craig, a renowned doctor and botanist who resided here. We continue that tradition today, welcoming new friends and neighbours alike and guiding visitors to hidden gems only a true Edinburgian would know.