Job Description

A fantastic opportunity has has arisen for a full-time

Housekeeping Superviso

r position within the Housekeeping Department at SCHLOSS Roxburghe. With a c

ompetitive salary of 13.76 per hour plus gratuities*and additional benefits

including amazing discounts, free meals, free golf membership and a full Employee Assistance Program. Availability to work mornings, evenings and weekends is essential.

Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.*

As a SCHLOSS Roxburghe

Housekeeping Supervisor

you will assist and supervise the team of housekeepers to ensure all guest rooms and public areas are cleaned, prepared, and presented to a luxury 5standard. The role will support the Executive Head Housekeeper and Assistant Head Housekeeper with daily tasks and you will play a key part in delivering an exceptional customer experience and for our guests.

Your Key Responsibilities:

You will be responsible for the day-to-day running of the team of housekeepers to ensure a consistent high standard of cleanliness and luxury presentation in all guest rooms and suites Take ownership of inspecting guest rooms to ensure they are cleaned, prepared and presented to the luxury standards set out by SCHLOSS Roxburghe to ensure the best quality for our guests Supervise housekeepers to ensure a prompt service and that all guest rooms are prepared for our confirmed check in time To report any faults, broken items or material issues to Housekeeping management and the Maintenance team You will interact with all guests in a warm, friendly and professional manner, looking to exceed their expectations You will ensure that any guest housekeeping requests are responded to effectively and in a timely manner You will bring your experience to identify and contribute innovative and practical ways to improve the overall quality and process within the department You will ensure that all compliance, COSHH, and Health & Safety procedures are followed by yourself the team of Housekeepers Ensure that all procedures concerning guest safety are followed including but not limited to; lost property, key control and confidentiality You will take pride in ensuring the cleanliness and hygiene of all guest areas You will service bathrooms and guest bedrooms ensuring to use the correct equipment, cleaning materials and guidelines You will assist the Housekeeping Management team with any ad hoc duties or requests when necessary

Your Knowledge & Capabilities:

You are a strong leader with the ability to inspire a team You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships You are a brilliant multi-tasker and able to organise your time effectively You have a key eye for detail and take pride in your work You enjoy working as part of a team as much as you enjoy working independently You have excellent communication skills with the ability to communicate effectively with people at all levels

Proven Experience/Qualifications:

Proven supervisory experience Previous housekeeping experience is desirable All applicants must have right to work in the UK

Your Employee Benefits:

Share of gratuities on a pro-rata basis

30 days paid holiday after 1 year of service

50% discount on food & beverage for Employee and up to 4 guests

30% discount in our Pro Shop

Free meals whilst on shift

Free golf membership

Free on-site parking

Recommend a friend scheme

Quarterly recognition programme

Employee and Family rates and discounts in Hyatt hotel upon availability

Employee discounts at our 12.18 Hotel Collection

Access to exclusive perks, offers, and discounts on our colleague platform

Telus Health employee assistance program, offering support and confidential advice for you and your family when you need it most

Access to wellbeing articles, podcasts, tools and resources

Job Type: Full-time

Pay: 13.76 per hour

Benefits:

Canteen Discounted or free food Employee discount Free parking On-site parking Referral programme
Ability to commute/relocate:

Roxburghshire: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person