Job Description

Job Ref:

HEA2965

Branch:

Hotel Indigo Glasgow

Location:

Hotel Indigo , Glasgow

Salary/Benefits:

13.10 per hour plus excellent company benefits

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

26/11/2025

Closing date:

28/12/2025

The moment guests step into one of our hotels, they enter a genuinely memorable experience. As Housekeeping Supervisor you'll help the Housekeeping Manager supervise all aspects of housekeeping and laundry - ensuring high standards are maintained.

Your day-to-day

Ensure smooth running of the Housekeeping Department in the absence of the Accommodation Manager/Head Housekeeper. Supervise the activities of all team members ensuring that they are aware of their responsibilities and are performing all duties to a consistently high standard. Ensure all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member. Assist with the preparation of weekly rotas and ensure a balance of duties within the team. Coordinate individual and group arrivals and departures. Daily monitoring of rooms by conducting and documenting inspections of assigned rooms. Check the status of all rooms (i.e., out of order, VIPs etc) and communicate with appropriate personnel on a daily basis. Agree on objectives for self-development in line with the departments hotel's objectives. Working cooperating with colleagues to enhance the guests' experience at all times. Stock control. The supervision of the team to maintain standards of cleanliness. Maintain a visible presence on your allocated floors including public areas to ensure all customer requests and queries are responded to promptly and effectively. Continually develop new knowledge and skills to ensure best-practice service delivery.

Accountabilities

This position is part of the Property Management team and is directly accountable to the Accommodation Manager/Head Housekeeperand General Manager. You are responsible for the supervision of the day-to-day operation of the hotel's housekeeping department.

What we need from you

Previous experience in a hotel housekeeping supervisory position Good presentation and appearance. Excellent verbal communication skills. Customer care skills. Experience working as part of a team. Flexibility to work a variety of shifts. Willingness to multi-skill.

Why you should apply

Fantastic career potential with one of the UK's fast-growing hotel operators Retention bonus on completion of 3 and 6-month service Service-based annual leave (increase up to a maximum of 5 extra days) Employee Friends/Family discounted rates at Heeton-operated and IHG hotels Referral scheme Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more Heeton is an expanding company which offers excellent career opportunities Exclusive access to the employee recognition reward scheme - Heeton Rewards

In line with the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

About Hotel Indigo Glasgow

Originally built in the 1800s as one of the city's very first power stations, a building that lit the path for Glasgow's development, the Hotel Indigo Glasgow hotel today puts you close to a new kind of buzz -- local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel's design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It's a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners' heads.

Hotel Indigo

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the 'arty' part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography.