Job Description

Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.




A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Royal London House is seeking a highly motivated and experienced Housekeeping Supervisor to oversee the cleaning staff and ensure all the facilities are clean, presentable, and welcoming to our guests.


The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.

Key Responsibilities

Passionate about creating positive experience and memories for the Montcalm guests.

Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.

Create and maintain good working relationships within the department and other outlets.

Responsible for allocating room attendant lists and ensuring that all rooms and outlets are covered.

Ensure the Room attendants have sufficient items and guest supplies for the day's work.

Take responsibility for the Room Attendants appearance and grooming standards. Ensure that where possible departure rooms are serviced first to enable a quick and efficient check in of all guests.

Report any maintenance defects, using the correct procedures.

Liaise with Reception regarding rooms moves, extra departures and any other special requests.

Attend departmental meetings as and when required by your Head of Department

Ensure the Rooms Attendant's work lists are signed before finishing duty.

Ensure all service areas are left in the correct manner, and all the housekeeping items have been returned to the correct area.

Clear all sections before finishing duty and ensure a correct handover is completed

To be responsible for the recording / issuing and safe keeping of all lost items.

To work closely with executive Head Housekeeper in planning and overseeing any periodic cleaning schedules that may be taking place. To be responsible for communicating any problems immediately to your Head of Department. To reply promptly and deal with any queries from guests or colleagues regarding Housekeeping.

Benefits

Competitive salary

A supportive, empowering team environment

Benefits platform with various discounts

Wellbeing support, workshops and advice

28 holidays including eight bank holidays, with more holidays after two-year service

Cash-back health benefits, including optical, dental, chiropractor and physio services

Discounted gym membership

Access to Wellbeing platform and sessions, including EAP

Awards and Recognition Programme

Annual parties

Regular and ongoing training and development, including leadership workshops

Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.


Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.


Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.


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