Job Description

HOUSEKEEPING SUPERVISOR

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Full Time


Competitive rate of pay plus monthly service charge, typically 2,400 annually


37.5 hours


Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

Manage the laundry operation according to our operational procedures Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed Participate in the cleaning of rooms when required Check arrival rooms before 3pm each day Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests Carry out room audit checks to ensure standards are kept high and to a consistent level Be in communication with front office and duty management during the shift Report of any damages to rooms or public areas either to your line manager or directly to maintenance Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists Observe and note all DND signs and ensure daily service note is placed under the door Refresh and tidy public area bathrooms and lounges as and when required Ensure equipment is in working order and to report any damages to maintenance or your line manager Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted

Key Skills, Qualities & Experience

Hands on approach to work, always being productive and looking to improve Detail orientated and drives standards Possess a positive attitude and a desire to learn Ability to meet deadlines and work under pressure Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

Tips typically over 200 per month (2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty * Refer