Job Description

Are you hardworking and motivate, looking for variety and able to work at different locations?



Do you have previous cleaning experience?



Would you like a role involving administration and supervising staff?



If you answered yes, we've got the perfect role for you!



We are looking for a friendly, reliable, and hard-working candidate who will be flexible, and organized with good interpersonal and communication skills and is a team player but also able to work on their own initiative.



The post holder will be responsible for the supervision and control of the day-to-day housekeeping team working across our sites based in Gillingham, Chatham, Rochester and Hoo. This will include

organising and planning of staff rota's, sickness cover, annual leave, training and more as instructed, whilst also ensuring a high standard of cleanliness and safe environment for the people we care for.



To work as part of Infrastructure team to undertake and supervise housekeeping at clinical, admin and social care bases.



The post holder will be responsible for undertaking general cleaning (including toilets and clinical areas) and related tasks to a high standard in line with NHS National Standards of Cleanliness and following the guidelines as set out in the daily schedules.



Duties will include opening and closing the building on occasion, stock control/monitoring/ordering, management and coordination of staff rotas, timesheets and training.



To assist the Facilities Manager with organising shift cover and managing the workload of members of the housekeeping team.



This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.



We encourage staff to get involved in exploring new ways of working and service development.



We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.



You'll be able to develop your skills in a friendly and supportive team.



Previous applicant need not apply



Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.



The small print



Informal visits can be arranged on request.



We will offer you the choice of two pension schemes; the NHS Pension scheme and our Scottish Widows group personal pension.



MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.



To work as part of Infrastructure team to undertake and supervise housekeeping at clinical,



admin and social care bases. The post holder will be responsible for undertaking general



cleaning (including toilets and clinical areas) and related tasks to a high standard in line with



NHS National Standards of Cleanliness and following the guidelines as set out in the daily



schedules. Duties will include opening and closing the building on occasion, stock



control/monitoring/ordering, management and coordination of staff rotas, timesheets and training.



To assist the Facilities Manager with organising shift cover and managing the workload of



members of the housekeeping team. Help to update and maintain records relating to staff



working hours, annual leave, sickness and more as instructed.



Organisational chart



Communication and relationship skills



Work closely with the Facilities Manager to ensure requirements are understood and met. To



work flexibly and communicate with the whole team, receptionists, estates team and service



managers and within the clinical standards, if any issues arise and inform the Facilities Manager



Ability to communicate with outside contractors/agencies.



Communicate with members of the housekeeping team to inform and instruct housekeeping duties.



Associate Director



Infrastructure and



Procurement



Facilities Manager



Housekeeping



Supervisor



Housekeepers



Be able to listen to and escalate any concerns appropriately.



Act as a leader within the team to manage workloads and relationships between members of staff.



Knowledge, training and experience



Work with minimum supervision and as a member of the estates team, maintaining high



standards of quality working practice, tidiness and health and safety. Previous cleaning



experience is desirable, NVQ/CSE in English and Maths or equivalent is essential. To attend all



statutory and mandatory training and training essential to meet the needs of the sites serviced.



To work according to the NHS National Standards of Cleanliness, COSHH, Health, Safety and



Infection control policies.



Supervisory/managerial experience is desirable.



Ability to use computer software and office equipment will be required.



Analytical and judgement skills



Ensure the daily cleaning schedules are completed in the agreed timescales and hygiene



standards are met. Ability to work flexibly when required, inform Facilities Manager of any



incidents, ensure monitoring forms are completed. Report any issues of concern to Facilities



Manager and keep them regularly informed of service information.



Assist in the completion of timesheets and pay returns using computer software.



Identify and escalate potential staffing gaps due to annual and other leave, sickness absence



and training.



Use own judgement and consider the best interests of MCH and all staff when working to



ensure the smooth running of the service.



Planning and organisational skills



Inform supervisor of materials that are running low. Ensure area cleaned is down within time



allowed to the high standard in line with NHS National Standards of Cleanliness, following the



guidelines as set out in the daily schedules.



Effectively organise cover for shifts and find replacement staff, sometimes at short notice.



Consider the logistics involved including contracted hours and personal commitments.



Be able to prioritise and manage own workload. Work to payroll and other deadlines to ensure



tasks are completed within the time allowed.



Physical skills



Ability to undertake lightweight floor scrubs and use cleaning materials in accordance with



COSHH. Ensure waste is disposed of in accordance with organisation's waste disposal policy



ensuring health and safety standards are adhered to. Ability to move cleaning equipment from



one area to another.



Be able to use computer software and standard office equipment.



Responsibility for patient / client care



To co-operate with Facilities Manager and other employees to achieve a safe environment in



line with Medway Community Healthcare's policies and procedures. Ensure wet floor/cleaning



signage is displayed when necessary. Inform Facilities Manager of any situation which could be



considered to represent a serious or immediate danger to health and safety. To report any



matter which could be considered to represent a shortcoming in Medway Community



Healthcare's health and safety procedures.



Act appropriately within the environment considering the needs of patients and clients and type



of service provided at each location.



Responsibility for policy and service development implementation



Offer ideas and suggestions ensuring cleaning standards are met and maintained.



Contribute and react to changes in a positive way.



Set a good example for other members of the housekeeping team to implement new ideas and



processes. Engage with others to offer suggestions to the Facilities manager.



Responsibilities for financial and physical resources



The post holder will be expected to work in a way that minimised risks to members, service



users, visitors, staff, volunteers and all who enters the premise. They will assist in maintaining a



safe environment.



Consider the best interest of MCH when working, to reduce wastage and manage the cost of



consumables.



Assist the Facilities manager to complete timesheets and pay returns for staff. Organise shifts



fairly and optimally.



Take care with equipment and consumables used to avoid damage/breakages.



Responsibilities for human resources (HR)



Attendance at team meetings to share good practice, updates and liaise with colleagues.



Participate in any training or medical requirements to carry out role as advised within health and



safety regulations. Participation in MCH appraisal and performance review process.



Compulsory attendance at all statutory and mandatory training, follow all HR procedures and



policies.



Supervise members of the housekeeping team when undertaking duties to ensure work is



carried out as instructed by the Facilities Manager.



Act as a liaison between the Facilities Manager and members of the housekeeping team to



escalate issues and concerns.



Assist with managing annual and other types of leave and sickness absences, consider such



personal and other commitments e.g. training when organising cover for shifts.



Consider the abilities of team members and be able to adapt approach appropriately.



Respond sensitively to staff concerns and escalate to the Facilities Manager for an agreeable



resolution.



Responsibilities for information resources



Follow all information governance procedures and maintain records to build an audit trail where



necessary.



Understand the importance of confidentiality, particularly when involving staff and set a good



example for members of the housekeeping team.



Responsibilities for research and development (R&D)



Participate in non-clinical audits upon request, provide relevant information for any R and D



projects if requested.



Freedom to act



Take reasonable care of your own health and safety and your place of work, use initiative when



cleaning and being able to take into account areas not in one's remit on any particular day. Be



sensitive to the needs of members attending sites.



Physical effort (refer to effort factor questionnaire)



May be required to push or pull a trolley containing cleaning materials, remove bags of waste



from buildings into the waste compound. Use equipment required for cleaning and move



furniture or equipment from one area to another ensuring health and safety is observed at all



times.



Mental effort (refer to effort factor questionnaire)



Attend regular team meetings, operate cleaning machinery, interruptions from colleagues in



order to communicate information.



Emotional effort (refer to effort factor questionnaire)



Face to face contact with colleague, clinical staff, service users and any others using MCH



premises.



Working conditions (refer to effort factor questionnaire)



Occasional unpleasant smells / odours and the removal of unpleasant substances as and when required. Necessary to use chemicals in pursuit of daily cleaning routine.