Job Description

HOUSEKEEPING SUPERVISOR

Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

Add all the above together, and we have something very special, all that\'s missing could be you.

THE ROLE - Housekeeping Supervisor

The scope of the role is to ensure the highest standards of cleanliness and presentation in Guest bedrooms and suites, and the provision and distribution of clean laundry and in-room amenities through supervision of room attendant, portering and laundry teams.

Key things you will be responsible for:

Delivery and supervision of daily tasks and checklists including bed making, vacuuming, dusting, polishing, scrubbing sinks baths and toilets, and the removal cleaning and re-distribution of linen and amenities
Lead daily briefings and handovers
Organise daily workload, delegate tasks and co-ordinate breaks
Monitoring performance via checklists and SOPs
Provide feedback, and undertake informal counselling to support improved performance
Support the team with any shift challenges
On job training of new employees
Handling and resolving guest feedback
Departmental requisitions
Handling lost property and reporting damage, theft and loss

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don\'t have a \'typical\' employee, there are some specific qualities or traits we look for.

• People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly - who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests - It\'s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in - it\'s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• HND/NC/SVQ or equivalent qualification or equivalent experience in hospitality or tourism related field
• Experience of working in similar quality housekeeping environment
• Thorough, with keen attention to detail
• Ability to quickly build excellent working relationships
• Excellent communication skills
• Basic IT skills with knowledge of Office software and ability to use technology

WHAT\'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you\'ll have plenty of opportunity to make the most of our own five-star facilities. Here\'s what to expect:

• Pension scheme
• Refer-a-friend scheme
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays, rising with long service
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
• 50% off Food and Beverage
• Supplier and local business discount
• Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there\'s also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.

Cameron House