Job Description

Housing Administration Assistant

Salary:

26,403 - 27,254 (depending on experience)

Location:

Somerset (Hybrid working available)

Contract:

Permanent, Full-time

Benefits:

25 days annual leave

We're looking for a highly organised and customer-focused

Housing Administration Assistant

to join our busy Housing team. This is a fantastic opportunity to play a key role in supporting our frontline services and ensuring our residents receive a responsive and effective service.

You'll be providing essential administrative support across housing and tenancy management, lettings, and customer engagement. From handling correspondence and updating systems to supporting community events and satisfaction surveys, your work will help us deliver high-quality services that make a real difference.

What You'll Be Doing

Responding to customer enquiries via phone, email, and letter Supporting housing teams with admin tasks, meetings, and events Managing documents and updating housing systems Assisting with mutual exchange processes and lettings adverts Monitoring reports of anti-social behaviour and pest control Raising purchase orders and supporting health & safety compliance Helping with mailouts, surveys, and performance monitoring

What We're Looking For

Strong customer service and communication skills Excellent organisational and problem-solving abilities Confident using Microsoft Office and housing systems A flexible, proactive approach and a "can-do" attitude GCSEs (A-C) in English and Maths or equivalent Ability to work collaboratively and support team performance

Why Join Us?

You'll be part of a supportive and forward-thinking organisation where colleagues are truly valued. We offer

Hybrid working and modern equipment Great training and development opportunities Enhanced wellbeing support and mental health resources A Local Government Pension Scheme Opportunities to get involved in community events and projects
If you're ready to bring your admin skills to a role that makes a real impact, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 26,403.00-27,254.00 per year

Benefits:

Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Bridgwater TA6: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Bridgwater TA6

Reference ID: HAA150825