Job Description

Salary

28,779.22 per annum

Location

Wythenshawe, Manchester

Hours of work

35 per week

This is a permanent

,

full time vacancy that will close in 11 days at 23:59 BST.

The Vacancy
Are you passionate about delivering great customer service and supporting communities? Do you thrive in a busy, people-focused role? We're looking for a proactive and organised

Housing Advisor

to join our Housing Services team at

Wythenshawe Community Housing Group (WCHG)

.

About the Role

As a Housing Advisor, you'll be the first point of contact for customers, helping to resolve a wide range of housing enquiries quickly and effectively. You'll provide a high-quality administrative and customer-facing service across all areas of Housing Services, while working closely with Neighbourhood Officers and other colleagues to support tenancy management and service delivery.


This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is keen to grow their knowledge of housing services.

What You'll Be Doing

Handling customer enquiries in person, online and by phone, aiming for first-time resolution Providing advice and signposting on housing-related matters Supporting administrative processes including tenancy changes, terminations and application assessments Helping residents access online services and digital tools Keeping accurate records using housing management systems Working flexibly across teams and supporting wider service delivery Gathering customer feedback and helping us improve our services

What We're Looking For

Experience working in a customer service environment Basic understanding of housing advice and tenancy processes Strong communication, interpersonal and organisational skills Confident using IT systems and keeping accurate records Able to work independently and as part of a wider team Resilient, positive and responsive to change A commitment to confidentiality, inclusivity and providing excellent customer care

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave
Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme
Volunteering days in the local community We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.


We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.


Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Benefits

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local community