Job Description

Housing Assistant (Income)

1x permanent position available with a competitive pay and benefits package including a starting salary of 27,332 per annum, rising to 29,805 per annum after key competencies of the role are met.


We're looking for a proactive and organised Income Assistant to join our team. You'll support the Income section managing a caseload of rent accounts, contacting tenants about their rent account, how to pay and discussing rent and arrears repayment plans. You will be providing excellent customer service to help residents sustain their tenancies in line with our Income recovery procedure.


Key Responsibilities:


Assist with rent collection and arrears management Maintain accurate records and update rent accounts Communicate with tenants via phone, email, and letter Liaise with internal teams and external agencies to support income recovery

Reporting to Team Leader, this role is responsible for providing practical and hands on housing management assistance to contract holders to enable them to manage the terms and conditions of their agreements.


To be successful in the role of

Housing Assistant

our new team member will be educated to Level 2/HNC in a relevant qualification or equivalent experience.


The successful candidate will also require a satisfactory DBS check upon appointment.


Please see attached

Housing Assistant

role profile for the full job description and person specification.


Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions.


Find out more about us in our

Candidate Pack

,

get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application.


As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.


If you are interested in applying for this role and you've got the skills, experience, and knowledge we are looking for please click apply.

Closing date: 9th October 2025.

Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.