Job Description

Salary

From 25,584 to 27,711 (Grade E)

Contractual hours

37

Basis

Full Time

Package

Permanent

Job category/type

Housing

Date posted

08/05/2025

Job reference

REQ00000603



Are you an organised and motivated individual with a passion for providing excellent business support? Do you want to be part of a dynamic team within the Housing Service at West Berkshire Council? We have an exciting opportunity for a Housing Business Support Assistant to join us and contribute to the effective delivery of housing services to our local community.

The

Role

As a Housing Business Support Assistant, you will provide essential business support to the Housing Service, ensuring the smooth operation of day-to-day activities. Your key responsibilities will include:

Processing and managing incoming correspondence, including emails and requests from customers. Maintaining accurate records and databases, ensuring information is up to date and easily accessible. Providing administrative support to housing officers, such as scheduling appointments and preparing documentation. Assisting with the processing of housing applications, transfers, and exemptions. Generating reports and statistical information as required. Handling enquiries from customers, providing information and signposting to appropriate services.

In addition to these responsibilities, you will also be working closely with the Housing Support Team Leader to ensure the effective delivery of business support functions, including data management, performance reporting, and administrative tasks.



The ideal candidate will possess the following skills and attributes:


Excellent organisational and time management skills, with the ability to prioritise tasks effectively. Strong written and verbal communication skills. Attention to detail and accuracy in data entry and record keeping. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently, as well as part of a team, in a fast-paced environment. Experience in a similar business support or administrative role would be advantageous. Knowledge of housing services and legislation is desirable, but not essential.




West Berkshire Council offer excellent employment benefits such as:

Flexible working wherever possible between the hours of 07.00-21.00 Hybrid working wherever possible working 40% in the office Access to a wide range of training and development opportunities Generous Local Government pension scheme Family friendly policies A range of local discounts Wellbeing Programme including Employee Assistance Programme and employee benefits You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years' service.




Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment



For an informal discussion to learn more about this role, please contact Charlie Ferris on 01635 519741 or email charlie.ferris1@westberks.gov.uk.



Join us at West Berkshire Council and make a positive impact in our community while advancing your career.



Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

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